Implementation Coordinator

MealSuite, , is a privately owned SaaS organization comprising 170+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for our next innovative and enthusiastic Implementation Coordinator to join our Customer Implementation team. Reporting to the VP of Customer Experience, you’ll be assisting our implementation team by managing new customer onboarding projects as well as keeping your team up to speed with the latest developments in improving implementation efficiencies. 

A day in the life as an Implementation Coordinator: 

• Coordinate internal and external resources – ensure that projects remain within scope, schedule, and budget, and ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement
• Oversee team member project assignments – assign roles and tasks to team members based on their individual strengths and abilities
• Collaborate cross-functionally – work with Implementation Specialists during project kickoff calls, implementation calls, and onsite planning, as well as Customer Experience Leadership to evolve SOP’s and team materials to become more efficient and effective as the team evolves and grows 
• Devise creative solutions for problems – create and evolve tools and systems to improve scalability of our scoping / needs analysis process for our customers 
• Train and develop skill sets – help build the skill sets of team members as it pertains to project management in a customer facing role and share learnings with peers 

If the below describe your knowledge, experience and character, this role could be for you:

• I have knowledge of project implementation / project management 
• I gained my knowledge through 1+ years of direct experience in experience in customer implementation and/or onboarding projects, ideally within a SaaS environment
• Bonus points if I am working toward a PMP or CAPM certification 
• I’m familiar with Microsoft Office and/or related workspace software
• I’m exceptional at building and maintaining a professional rapport with both customers and internal stakeholders
• I have a proven ability to be an active, empathetic listener, with excellent written and verbal communication skills 
• I excel at being a detail-oriented multitasker who is capable of prioritizing and managing time efficiently and effectively 
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite:

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. . 

• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 

• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 

• We take care of our employees too! Here are just a few of the great things we offer: 

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at . 

This role will require you to work in our office located at Cambridge up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact .