The Customer Success Manager will build relationships with customers, ensure product adoption, manage the customer relationship lifecycle, and drive business outcomes.

The Manager, Customer Support will lead and develop Team Leads, optimize support workflows, manage escalations, and analyze metrics for continuous improvement in customer support operations.

Lead and manage a team of Customer Success Managers to drive product adoption, satisfaction, retention, and growth. Optimize CS processes, measure key metrics (NPS, utilization, CSQLs), conduct business reviews, resolve escalations, collaborate cross-functionally, and use Planhat/Salesforce/Zendesk insights to advocate for customers.

Support IT security, privacy, and compliance risk management by leading third-party risk, user cyber-awareness, and crypto agility programs. Conduct IT risk assessments, develop controls and metrics, deliver training, maintain crypto posture documentation, and monitor compliance and remediation activities.

Own full sales cycle for multi-location healthcare and senior living organizations. Lead cross-functional discovery, design multi-module SaaS solutions, develop strategic account plans, identify white-space, maintain 3x–4x pipeline, co-sell with partners, and lead internal deal strategy for high-value opportunities.

Manage full sales cycle for net-new healthcare and senior-living accounts: generate pipeline, conduct discovery, deliver demos, structure multi-module proposals, lead pricing and negotiations, and close deals to meet ARR quota.

Sell MealSuite's enterprise foodservice SaaS into healthcare and senior living networks. Own named accounts, execute multi-quarter penetration strategies, map stakeholders, lead enterprise discovery and RFPs, build C-suite relationships, maintain accurate opportunity data, represent the company at events, and provide strategic market feedback to leadership and product.

Perform manual functional, integration, and regression testing for web and mobile customer-facing products. Create, execute, and maintain test cases and plans, log and track bugs in Jira, test APIs with Postman, run SQL queries against large datasets, collaborate with developers and product owners in an Agile/Scrum environment, and improve QA processes including automating feasible test cases.

The Implementation Project Coordinator manages implementation projects, develops training plans, maintains communication with customers, and collaborates cross-functionally to ensure effective onboarding and service delivery.

The Test Architect will develop and implement a unified testing strategy, enhance automation frameworks, and improve product quality while mentoring teams in QA standards.

Lead and mentor the Solution Engineers team to achieve account targets, optimize pre-sales functions, and enhance customer experience through collaboration with engineering and product teams.

As a Ruby on Rails Engineer, you'll develop and maintain applications, debug issues, conduct code reviews, and collaborate in Agile teams.

The Sales Training Manager will develop and oversee the sales training program for the organization, ensuring sellers have the necessary skills and product knowledge to perform effectively throughout the sales cycle.

As a Product Owner, you'll manage the product backlog, translate requirements into user stories, and align engineering efforts with product vision, while ensuring quality delivery.

The Product Manager drives strategy, discovery, and delivery in clinical, culinary, and procurement outcomes, aligning with strategic objectives and resource constraints while collaborating cross-functionally.

The Account Manager will manage customer portfolios, drive revenue through upsell opportunities, conduct business reviews, and collaborate cross-functionally to ensure expansion success.

The Senior Software Engineer will design, build, and maintain Ruby on Rails applications, collaborate across teams, mentor developers, and optimize system performance.

The HR Specialist is responsible for managing HR paperwork, payroll, employee queries, benefits administration, and ensuring compliance with labor laws and policies.

The Site Reliability Engineer will support IT infrastructure, enhance platform reliability, automate deployments, troubleshoot issues, and improve system observability.