The Role
Guide clients through software implementation and migrations of accounting-related systems: plan projects, map and migrate financial/non-financial data, test integrity, configure software, support go-live, document feedback, and hand off to support teams while managing timelines and client communication.
Summary Generated by Built In
We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.
Key Responsibilities
Migration Responsibilities
- Lead migrations of Accounting Entity Management and related software
- Understand software functionality within migration scope
- Interview clients to assess migration and operational requirements
- Analyze and map legacy financial and non-financial data
- Extract, reconcile, convert, and import client data
- Test data integrity with clients and conduct functional tool testing
- Assist clients with remote testing and issue resolution
Project Management & Communication
- Create and manage project plans, timelines, and milestones
- Track and communicate project progress via Monday.com and Zendesk
- Attend client meetings to discuss progress and deliverables
- Manage multiple calendars and deadlines
- Ensure completion of project-related documentation and admin
Client Support & Collaboration
- Configure software based on client needs
- Support clients with post-migration queries and successful go-live
- Handover firms to support team after launch
- Provide documented client feedback to product management
- Act as a product expert and assist internal teams when needed
General Responsibilities
- Execute company strategy as defined by executive management
- Ensure timely and successful project launches
- Continuously improve implementation processes
Skills, Knowledge & Expertise
- 1+ year supporting Implementation Consultants with migrations
- Knowledge of software functionality within migration scope
- Proficient in MS Office
- Strong organizational skills and attention to detail
- Solid understanding of accounting fundamentals
- Self-motivated, quick learner, team-oriented
- Positive attitude with strong written and verbal communication
- Skilled in writing professional emails and leading meetings
- Able to manage multiple priorities and stay organized
- Capable of executing delegated project tasks
- Experienced in managing calendars and deadlines
- Committed to exceptional customer service
- University or college degree
Job Benefits
Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity.
Please note, if this role is based in South Africa, all applicants must have the legal right to live and work in South Africa. Proof will be required during the recruitment process
Please note, if this role is based in South Africa, all applicants must have the legal right to live and work in South Africa. Proof will be required during the recruitment process
Do you share our DNA?
- We ask how tomorrow can be better than today
- We are passionate about solving our customer's challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together
About
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between. Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.
Skills Required
- 1+ year supporting Implementation Consultants with migrations
- Experience leading migrations of Accounting Entity Management or similar software
- Knowledge of software functionality within migration scope
- Experience mapping, extracting, reconciling, converting, and importing client data
- Experience testing data integrity and conducting functional tool testing with clients
- Experience using Monday.com and Zendesk for project tracking and communication
- Proficient in Microsoft Office
- Solid understanding of accounting fundamentals
- Strong organizational skills and ability to manage multiple priorities, calendars, and deadlines
- Strong written and verbal communication; skilled in professional emails and leading meetings
- Ability to execute delegated project tasks and produce project documentation/admin
- Commitment to exceptional customer service and ability to support post-migration queries
- University or college degree
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The Company
What We Do
Dye & Durham is a global leader in legal technology that provides cloud-based practice management software, payments infrastructure, and data insights. The company serves legal professionals and financial institutions across five continents, helping them manage workflows, regulatory requirements, and critical transactions efficiently. They are a publicly traded company on the Toronto Stock Exchange (TSX: DND) and focus on driving innovation through integrated software solutions.
