In this position, you will:
Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.
Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.
Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.
Resolve onboarding and implementation issues via email, or remote web session.
Regularly follow-up with customers on recommendations, updates and action plans.
Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.
Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.
Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members.
Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.
Work hands-on in customer environments when applicable to execute migration or configuration tasks.
We’re looking for… someone who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.
Someone who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.
A strong desire to see customers win and be successful at their jobs through the utilization of our Directory Platform software
3 to 5 years experience in a prior client-facing SaaS onboarding role
Excellent project and account management skills
Excellent interpersonal communication and customer service skills
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Strong oral and written communication skills
Possesses a logical approach to problem solving
Moderate infrastructure, architecture, integration, and environment knowledge
Previous work experience in a technical domain, or positioning a SaaS product to those audiences, and a foundational understanding of the following technologies is strongly preferred:
Full end-user lifecycle from new user onboarding to complete offboarding
OAUTH/SCIM API integration concepts and how to leverage them
Project management and implementation roll out experience
Salesforce experience with account management and automation
Administrating or supporting SMB environments & architecture
Office365 / G-Suite administrative understanding
Enterprise/Mobile Device Management - Windows, MacOS, Linux, iOS, Android
Directory Services, specifically Active Directory and LDAP
Networking & Authentication (RADIUS a plus!)
SSO Protocols - SAML, OIDC, SCIM
Software systems setup and configuration experience
Associates degree desired, but not required
Skills Required
- 3 to 5 years experience in a prior client-facing SaaS onboarding role
- Excellent project and account management skills
- Strong interpersonal communication and customer service skills
- Knowledge of OAUTH/SCIM API integration concepts
- Experience with Salesforce for account management
- Administrative understanding of Office365 / G-Suite
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Health coverage starts day one in the U.S., includes dental/vision and mental-health support, and offers an HSA option with employer contributions. Expanded medical travel coverage, abortion travel benefits in the U.S., an EAP, and a Calm subscription further strengthen healthcare support.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO, paid holidays and sick days, and generous parental and family medical leave are highlighted across materials. Remote-first norms and wellness programs are also documented.
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Retirement Support — A U.S. 401(k) plan with a company match (50% up to 6% of pay) is offered alongside life and disability insurance. Access to a personal financial consultant and country-specific pension programs are also noted.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
