As an Implementation Consultant, you will guide our direct customers and partner organizations through scalable implementation and onboarding project plans. Reporting to the Senior Manager of Solutions Architects, you will act as a dedicated technology specialist who loves the challenge of consulting, planning, and assisting with all sizes of platform rollouts. You will leverage your technical background in identity and access management to ensure smooth product transitions, directly driving customer satisfaction, meeting strict implementation SLAs, and increasing the overall adoption and utilization of the JumpCloud platform.
Major Performance Objectives (KPOs):
Meet Implementation SLAs: Consistently meet or exceed all Service Level Agreements (SLAs) associated with customer implementations, ensuring timely rollouts and resolutions to technical onboarding issues via email or remote web sessions.
Increase Platform Adoption & Utilization: Drive a measurable increase in the adoption and utilization of the JumpCloud platform by ensuring successful knowledge transfer and demonstrating the full value of the product to technical audiences.
Achieve Strong Customer Satisfaction: Maintain high customer satisfaction (CSAT) ratings throughout the onboarding phase by providing excellent project and account management, regular follow-ups, and clear communication regarding environment changes.
What you'll be doing:
Guide direct customers and partnered organizations through scalable implementation and onboarding project plans.
Build custom onboarding plans based on the specific needs of the customer and the service offering they have purchased.
Consult, plan, and assist with all sizes of rollouts of JumpCloud in customers’ existing environments, including AD/LDAP, O365/G-Suite, and enterprise MDMs.
Resolve technical onboarding and API integration (OAUTH/SCIM) issues via email or remote web session.
Work hands-on in customer environments when applicable to execute complex migration or configuration tasks.
Collaborate with peers, mentors, and community forum leaders to provide the most effective solutions for partners and customers.
Communicate regularly with customers about action plans, recommendations, and new potential use-cases as they relate to JumpCloud.
Skills Required
- Must be located in Brazil
- Must be authorized to work in Brazil
- Fluent spoken and written English
- Technical background in identity and access management
- Experience supporting SaaS implementations, customer onboarding, or technical rollouts
What the Team is Saying
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
