Implementation and Underwriting Specialist II

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

This role supports the growth and profitability of the Employee Benefits business by analyzing and evaluating risk for new and renewing groups. The position applies underwriting guidelines to validate rates, plan designs, and contract provisions while ensuring accurate and timely case implementation. Working closely with Underwriting, Contracts, Premium Administration, and Field partners, the role helps resolve implementation issues and deliver positive customer experience. Success in this role requires strong analytical skills, sound judgment, effective communication, and the ability to manage multiple priorities.

Key Responsibilities

• Analyze and evaluate new business, sold cases, and renewal risks while applying underwriting guidelines and contract provisions.
• Support business growth and profitability by validating rates, plan designs, and insurance risk assessments.
• Partner with Underwriting, Contracts, Premium Administration, and Field teams to ensure accurate and timely implementation of cases.
• Resolve implementation and service issues through effective communication, problem-solving, and cross-functional collaboration.
• Manage multiple priorities, identify process improvements, and provide subject matter expertise, training support, and mentorship to team members.

Skills and Background You’ll Need

Education: High School Diploma or equivalent required

Experience: Minimum of 1 year of insurance experience, preferably in disability benefits, with an understanding of plan design and benefit structures.

• Experience providing customer service in a high-volume and/or complex work environment.

• Proficient in Microsoft Excel, including data extraction, formatting, and basic formula functions.

• Strong written and verbal communication skills with the ability to explain information clearly and effectively.

• Excellent organizational and time management skills with the ability to manage multiple priorities.

• Ability to build and maintain strong working relationships with Underwriting, Contracts, Premium Administration, and Field partners.

• Demonstrated problem-solving skills with strong attention to detail and accuracy.

• Ability to work independently while also contributing as a collaborative and supportive team member.

Key Behaviors of a Successful Candidate

• Customer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.                         
• Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward.
• Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.                           

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.