Location: Austin, TX or Ghent, Belgium | Department: Customer Success
Context & Impact
Lansweeper is growing - and with that growth, we're strengthening our Customer Success function. We're hiring an Implementation and Deployment Specialist (Onboarding Technical Success Manager) to accelerate how quickly enterprise customers realize value from our Technology Asset Intelligence platform.
Your mission: drive time-to-first-value, ensure high-quality implementations, and establish scalable onboarding standards across global enterprise environments.
In the near term, your focus will be on leading complex technical onboarding projects while helping shape and refine a repeatable implementation framework - creating the foundations for future scalability, consistency, and customer satisfaction.
Challenge
The main challenges you'll face are:
- Building a new function while "flying the plane" - You'll help define processes, playbooks, and metrics from scratch while simultaneously delivering live enterprise implementations.
- Aligning multiple stakeholders - Harmonizing collaboration between Technical Success Managers, Implementation Specialists, Sales, Pre‑Sales, Product, and Engineering.
- Managing complex enterprise environments - Guiding deployments across varied infrastructures, architectures, and maturity levels while meeting demanding customer expectations.
Key Responsibilities
- Lead end‑to‑end technical onboarding engagements for enterprise customers - installation, configuration, integration, and go‑live.
- Conduct readiness and configuration assessments to ensure optimal performance, scalability, and security.
- Translate customer business objectives into technical deployment strategies that deliver measurable outcomes.
- Partner with Customer Success Managers and Product teams to streamline onboarding workflows and ensure smooth handovers post‑implementation.
- Develop and continuously improve playbooks, templates, and best practices to standardize and scale onboarding excellence.
Key Requirements
Hard skills:
- Strong foundation in network administration or network architecture with hands‑on troubleshooting expertise.
- Experience with IT discovery and asset management tools such as Lansweeper, Device42, or Axonius.
- Familiarity with ITAM/ITSM platforms (ServiceNow, Snow, Flexera, Ivanti).
- Proficiency in API integrations, workflow automation, and understanding of CMDB processes.
- SaaS implementation or Enterprise software deployment experience in complex IT environments.
Soft skills:
- Strong consultative communication skills - able to explain technical concepts to both business and technical audiences.
- Customer‑centric and proactive learner, eager to understand evolving product capabilities.
- Excellent collaboration and problem‑solving mindset within cross‑functional teams.
Our Offer
- Competitive salary aligned with market benchmarks
- Full benefits package (healthcare, insurance, retirement plan, paid time off, training budget)
- Career growth & structured learning opportunities
- Flexible hybrid work model (Austin or Ghent)
- Company events and team‑building perks
Company Info
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights-spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.
We help our customers:
- Tame hybrid infrastructures
- Manage compliance risks
- Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems
From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:
- One Team - united across boundaries
- We Care - customers and people at the center
- We Grow - learning, sharing, improving
- We Deliver - focusing on what truly matters
Team Info
You'll join the Customer Success - Technical Success team, working closely with Customer Success Managers, Account Managers, and Product/Engineering stakeholders.
Team size: 6-7 people, operating in a hybrid model across Ghent and Austin.
Call to Action
Ready to help global enterprises unlock value faster with Lansweeper?
Apply now or share this role with someone who would be a great fit.
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
Top Skills
What the Team is Saying
What We Do
Managing a technology estate has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
CIO's, CTO's, IT managers, ... have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the technology assets of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day.
Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you?
We don't over promise, We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together, we're writing our visionary story of ambition, growth, and top-notch tech.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
