Implementation Analyst-1

Exemption Status:United States of America (Exempt)

$58,642 - $77,700 - $96,758

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary: Provides implementation project management support for new client implementations, existing clients and renewals, as appropriate. Captures, coordinates, and completes business requirements, and participates in readiness activities to support clients during the project lifecycle..

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support new client implementations, including but not limited to execution of implementation plans and provide support to Implementation Manager(s) for projects.
• Work with internal and external stakeholders to document requirements (actively participate, provide feedback, and clarify requirements) during the implementation discovery phase and assists with creation of all project documentation.
• Work closely with internal and external stakeholders to perform activities to support the timely and accurate completion of deliverables in accordance with the PBM transition project plan.
• Schedule project-related meetings with internal teams, vendors, and stakeholders and assist with meeting facilitation, agenda development, and documentation of follow-up parking lot / action items.
• Work with Implementation Manager(s) on timely tracking implementation deliverables and work, monitoring, and reporting progress on implementation project including action items and decisions for work streams/projects and monitoring milestone reports so that any impacts to schedule can be escalated as needed.
• Compile and communicate, as directed, Project/Program Status reports and decks to internal and external stakeholders.
• Adhere to change management controls for changes to project scope and/or requirements.
• Understand, document, and communicate any identified potential risks or challenges to the project.
• Facilitate Go-Live readiness activities for new client implementations for issue identification, documentation, corrective action and preventive measures.
• Review and document lessons learned for each project.
• Create or contribute to implementation process flows or value add documents and assist with development of implementation policies & procedures, tools and best practices.
• Follow project management principles, department key result areas, and team procedures that support the smooth flow of scheduling, communication, monitoring and controlling.
• Develop effective relationships with new business customers and internal & external business partners.
• Collaborate with Implementation Managers on specific project assignments.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree or equivalent combination of education and experience along with 5 years in a related field with 3 years progressive experience in Account Management and/or implementation environment.

Computer Skills

Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project Outlook. Knowledge of SmartSheets. Intermediate to advanced knowledge in Visio. Upon role acceptance successful completion of MedImpact Internal Certifications within one (1) year (i.e. MedAccess Certification and Service Excellence Certification).

Other Skills and Abilities

• Working knowledge and understanding of PBM, benefit designs / formularies, files exchanges (eligibility, accumulators, claims) and pharmacy networks.
• Previous experience with SharePoint, Smartsheets, SalesForce, Visio, or other related project management/client management tools preferred.
• Ability to manage a flexible work schedule, including extended work week hours, holidays, and weekends.
• Project coordination experience within a corporate environment coordinating multiple teams with constant deadlines and driving project processes.
• Strong written and in-person communication using clear, simple language that all stakeholders can understand.
• Previous experience working directly with customers and good presentation skills.
• Ability to work independently and support project / issue resolution.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability - Adjusts quickly to evolving situations by integrating new information, remaining flexible, recognizing and implementing necessary changes and taking advantage of opportunities presented by new developments.

• Communication -Expresses self clearly and effectively in face-to-face interactions, presentations and written documents, and employs active listening skills to ensure productive interactions.

• Customer and Quality Focus - Actively demonstrates a personal concern for understanding client needs, ensuring the quality of products and services, maintains a high level of customer satisfaction, and contributes to continuous improvement of products and processes.

• Initiative - Proactively gathers and analyzes information, assesses situations and identifies challenges and opportunities, sees what needs to be done and takes appropriate action.

• Interpersonal Effectiveness - Demonstrates good people skills by showing a commitment to teamwork, resolving conflicts effectively and with respect for others’ viewpoints, respecting differences and building strong relationships and networks.

• Planning - Produces realistic, effective plans with clear actions and objectives, workable timelines and specific methods to measure progress, taking into account overall goals, required resources and potential obstacles. 

• Quality Focus - Demonstrates a personal investment in ensuring the quality of products and/or services, going the extra mile to meet or exceed standards.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Working Hours

This is an exempt level position requiring one to work the hours needed to get the job done. Therefore, one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. This may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position may require occasional travel. 

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/VeteransOSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.