SUMMARY
The Logistics Coordinator II is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.
ESSENTIAL JOB FUNCTIONS
- Deliver exceptional customer service by means of excellent quality performance
- Timely communication with stakeholders via email and phone
- Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed
- Keep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, professional, and accurate
- Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines
- Communicating and coordinating with colleagues as necessary
- Collaborate with both internal and external teams
- Train other employees within the department on an as-needed basis
- Adhere to company KPI’s (key performance indicators)
QUALIFICATIONS
- Senior: 3+ years industry experience
- Experience in a customer service role; with excellent customer service and communication skills
- Ability to be patient and understanding, especially in the midst of challenging situations
- Comfortable using computers and Microsoft Suite, specifically Excel
- Ability to effectively problem solve and communicate effectively via phone and email
- Ability to work independently and a part of a team
- Experienced problem solving mindset and good attention to detail
- Increased level of proficiency is expected in related tasks as it pertains to the job
- Preferred experience: Cargo Wise or equivalent system experience
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard
WHAT WE OFFER
Medical, Dental, and Vision insurance
401k + matching contribution
HSA + matching contribution
Paid Time Off
Life Insurance
Employer-paid short and long-term disability insurance
...and more!
Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- At least 3 years of industry experience
- Experience in a customer service role
- Excellent customer service and communication skills
- Patience and understanding when handling challenging situations
- Comfort using computers and Microsoft Suite, specifically Excel
- Effective problem-solving and communication by phone and email
- Ability to work independently and as part of a team
- Problem-solving mindset and strong attention to detail
- Increased proficiency in related job tasks
- CargoWise or equivalent system experience
What We Do
Imperative Logistics Group is a diversified supply chain management company, offering a unique portfolio of complementary, premium logistics services. We specialize in Global Forwarding, U.S./Mexico Cross-Border Solutions, Mission Critical Domestic, Expedite Services, and Fine Arts..
