Immunology Customer Experience Partner (Sales Representative)
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- Location: Bucharest, Romania
- Field position, 90% traveling
- Permanent, Full-Time
About the job
As a Customer Experience Partner (Medical Representative) within our Commercial Immunology Respiratory Team you’ll orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience and inspire them to provide best solution for our patients.
Ready to get started?
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main responsibilities:
- Consistently achieve sales objectives and provide feedback on market trends.
- Promote immunology products to healthcare professionals (doctors, pharmacists, etc.) within the assigned territory.
- Present product benefits, clinical studies and value to build trust and customer relationships.
- Gather and share customer insights to develop targeted communication strategies.
- Collaborate with the Customer Engagement Manager and Medical team to tailor customer journeys and execute omnichannel activities.
- Own and manage customer communication to ensure loyalty and satisfaction.
- Update and manage CRM systems to optimize customer interaction and sales performance.
- Assist with metrics to evaluate customer satisfaction and develop strategies for improvement.
Experience:
- Proven sales experience in the pharmaceutical, healthcare, or related industry is a strong advantage.
Soft and technical skills:
- Proven sales experience in the pharmaceutical or healthcare industry.
- Strong interpersonal, negotiation, and presentation skills.
- Analytical skills with the ability to prioritize and make independent decisions.
- Excellent organizational skills to manage territory and customer relationships.
- Proactive, goal-oriented with a transformative mindset.
- Valid driver’s license for extensive travel.
Languages:
- Very good English language knowledge and skills (written and verbal)
- Romanian - Full professional proficiency
Education:
- University degree (medical field would be an advantage)
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
#LI-EUR
Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
The salary range for this position is :L128 160,00 - L192 240,00Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.
Skills Required
- Proven sales experience in pharmaceutical or healthcare industry
- Valid driver's license for extensive travel
- Fluent Romanian (full professional proficiency)
- Very good English (written and verbal)
- University degree
- Medical degree or background
- Experience updating and managing CRM systems
- Strong interpersonal, negotiation, and presentation skills
- Analytical and organizational skills; ability to prioritize and make independent decisions
Sanofi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sanofi and has not been reviewed or approved by Sanofi.
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Retirement Support — Retirement support stands out through a notably strong 401K matching structure (e.g., 150% match up to a 6% contribution), which materially boosts total rewards for long-tenured employees.
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Parental & Family Support — Parental and family support is positioned as unusually robust, including a global gender-neutral paid parental leave standard (14 weeks) and added supports such as childcare assistance and adoption/surrogacy/infertility help.
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Equity Value & Accessibility — Equity participation is made more accessible via an Employee Stock Purchase Plan that includes a meaningful purchase discount and matching/free-share mechanics, increasing perceived total compensation beyond base pay.
Sanofi Insights
What We Do
We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions. Interactions with this account must comply with the Terms: https://bit.ly/sanofi-terms
