Immigration Program Analyst - Global (6 Month Contract)

Job Description

The San Jose, Costa Rica office is excited to present this rare opportunity to serve as the on-site Fragomen Immigration Program Analyst for one of the firm’s most important clients. We are seeking a motivated, client-service oriented professional with 3+ years’ experience in global mobility and/or business immigration to join our team in a client-based position.

This opportunity will provide the Analyst with the benefits of Fragomen employment while at the same time offering experience, knowledge, and professional development in supporting the client’s immigration program – on a regional basis - and learning about their culture, practices, philosophy and procedures.

We are seeking an Immigration Program Analyst with a consultative, collaborative mindset and the desire to put the client first and consistently exceed expectations.

As the leading global immigration services firm, our global program management model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service. We are looking for a strategic thinker who can support in managing projects and programs while assisting meaningfully to transform business intelligence, data, and knowledge into client solutions.

Our Immigration Program Analyst role is a challenging and rewarding opportunity to provide solutions to a diverse client base, ranging from Fortune 500 clients to start-ups, while being a part of the industry leading team.

This opportunity is initially a temporary 6 month contract with a hybrid work arrangement at one of Fragomen's client sites in San Jose, Costa Rica.

How will you make a difference as an Immigration Program Analyst at Fragomen?

• Partner with the client´s employees and business in procuring and maintaining company sponsored work visas and self-sponsored visas for authorized new hires and existing employees in the region; Act as an intermediary between TA and immigration counsel, requesting immigration assessment/guidance for candidates, as needed.
• [US] Oversee and implement the PERM Recruitment process for each Green Card case. Post advertisements appropriately and screen US workforce as mandated by DOL requirements. 
• [US] Oversee onsite Public Access Files; ensure audit files are complaint to government regulations; maintain online files and track LCA notices.
• Audit vendor invoices to ensure accuracy and compliance to programs and coordinate payments
• Participate in onboarding and training of new team members.
• Monitor immigration policies and practices to ensure compliance with global legal and regulatory requirements
• Partner with Global Mobility leadership to develop and improve programs, policies and administration of the mobility and immigration process to meet business needs
• Advise new & existing employees on policy and process changes as appropriate
• Support the development and continuous improvement of the Global Mobility and Immigration function by providing input to develop, govern and maintain Global Mobility and Immigration policies
• Update Global Mobility and Immigration metrics and reports
• Maintain the process for tracking immigration and producing metrics for key stakeholders
• Ensure that all immigration and relocation cases remain within acceptable policy parameters and escalate any exceptions if required; liaise with Global Mobility leadership on escalations and issue resolution
• Perform other duties and special projects as needed.

Let’s talk if you have the following qualifications and experience:

• 3+ years of customer service experience; experience working in Human Resources or corporate immigration function preferred.
• Experience with immigration programs and administration specifically in the area of Visa/Work Permit filings a plus.
• Knowledge or experience with international assignment taxation matters including year-end tax reconciliations a plus.
• Excellent written & verbal communication, attention to detail, customer service and interpersonal skills.
• Ability to work productively both independently and as an integral member of cross-functional teams
• Ability to multi-task, work under ambiguity, manage change and be proactive in a dynamic environment
• Ability to work with and learn from individuals from other countries, cultures and disciplines
• Strong analytical, problem-solving skills
• Strong team player that is eager to collaborate, learn, and innovate
• Strong experience with Microsoft Office 365 (Teams, Excel, PowerPoint, and Word), and must be very comfortable with innovative technology
• For internal candidates only: Proficiency in the Firm’s technology such as Connect, Reporting, data feed and initiation tools is a plus