Imaging Operations Manager

What You'll Do (Responsibilities)
In this role, you will:

• Drive financial and capacity excellence: Oversee site financials to promote positive revenue and margin trends while directing capacity planning, equipment utilization, and comprehensive disaster recovery processes.

• Ensure operational compliance and security: Guarantee all physical and digital document handling processes strictly align with organizational security policies, internal imaging standards, and local labor laws to maintain an audit-ready environment.

• Lead large-scale federal document processing and imaging operations, ensuring compliance with all contract requirements, security standards, and customer service level agreements.

• Drive site financial performance by managing labor costs, productivity, capacity planning, equipment utilization, and revenue objectives while maintaining margin expectations.

• Oversee end-to-end imaging workflows including receiving, preparation, scanning, indexing, quality control, data validation, storage, and destruction activities.

• Ensure strict adherence to chain-of-custody requirements, IRS Publication 4812 controls, NARA requirements, privacy regulations, and organizational security standards.

• Manage disaster recovery, business continuity, operational readiness, and risk mitigation activities to ensure uninterrupted service delivery.

• Develop and maintain strong customer relationships while serving as the primary operational point of contact for federal stakeholders, auditors, and internal leadership teams.

• Utilize data analytics, operational metrics, and continuous improvement methodologies to drive productivity, quality, and customer satisfaction.

• Lead multiple shifts and departments while fostering a culture of accountability, engagement, safety, and operational excellence.

• Direct workforce planning, recruiting, onboarding, training, succession planning, and employee development initiatives.

• Ensure audit readiness and compliance with all federal, state, local, and company regulations.

What You'll Bring (Skills & Qualifications)
The ideal candidate will have:

• 7+ years of experience leading large-scale document imaging, records management, business process outsourcing (BPO), logistics, or federal operations environments.

• Experience managing operations of 100+ employees is required, including multiple supervisors, team leads, and cross-functional teams.

• Demonstrated success leading multi-shift operations in highly regulated environments requiring strict security and compliance controls.

• Strong financial acumen with experience managing budgets, labor forecasting, productivity targets, and operational P&L performance.

• Extensive knowledge of high-volume document processing, imaging workflows, quality assurance programs, chain-of-custody controls, and records management best practices.

• Experience supporting federal government contracts, IRS programs, or other regulated government customers strongly preferred.

• Proven ability to lead organizational change, drive continuous improvement initiatives, and implement scalable operational processes.

• Bachelor's Degree required; Master's Degree preferred.

​Preferred Qualifications

• Experience managing federal records, tax processing, digitization, or large-scale imaging programs.

• Knowledge of NARA requirements, IRS Publication 4812, PII/SBU handling requirements, and federal security controls.

• Lean Six Sigma, PMP, or other operational excellence certifications preferred.

What We Offer (Benefits)

• Location: 8600 Harry Hines Blvd, Dallas, TX 75235

• Shift flexibility required (1st or 2nd as business needs dictate)

• Paid Vacation + 7 Paid Holidays + Sick Pay

• Competitive compensation and benefits aligned with the experience.

• Comprehensive health, wellness, and retirement plans (Medical, Dental, Vision Insurance on Day One; Fidelity 401(k) with match, Life Insurance, Short-Term Disability, Flexible Spending Account, Paid Volunteer Days).

• Opportunities for continuous learning and professional growth (Education Reimbursement, Advancement opportunities).

• Must be willing and able to obtain a Public Trust Clearance. Only US Persons are eligible for this level clearance, hence for this position, Iron Mountain will consider only US Persons.