At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a strategic Operations Manager to join our Digital Imaging & Document Processing team.
In this role, you will lead our document scanning operations in Rugby, driving operational excellence through effective team performance, continuous process improvement, and sound financial management. You will serve as a key operational leader, empowering a high-volume workforce to deliver exceptional service while maintaining the rigorous quality standards our clients trust us to uphold.
What You’ll Do (Responsibilities)
In this role, you will:
Direct Operational Strategy: Oversee daily processing activities, establish clear priorities, and drive department performance across client deliverables.
Lead & Develop Teams: Mentor and motivate a large operational workforce, utilizing training plans and skills matrices to cultivate a high-performing team culture.
Optimize Service Delivery: Partner with senior leadership to forecast resources, streamline workflows, and enhance continuous improvement processes.
Maintain Financial & QA Oversight: Manage operational budgets, monitor client contract cost models, and enforce strict adherence to standard operating procedures (SOPs).
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
Proven leadership experience managing large teams (100+ headcount) within a fast-paced, target-driven environment.
Strong knowledge of business process management, process implementation, and operational security compliance.
Demonstrated commercial acumen with experience managing financial data, pipeline forecasting, and operational KPIs.
Security Clearance (or eligibility/willingness to undergo required security vetting checks).
What We Offer (Benefits)
Location: Rugby
Competitive compensation and benefits aligned with experience.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Ready to elevate the impact of your operational leadership? Apply today and partner with us to shape the future of document processing at Iron Mountain.
Category: Operations GroupSkills Required
- Experience managing a large team of 100 or more individuals in a fast-paced, target-driven environment
- Understanding of business process management and process implementation
- Understanding of operational security, confidentiality, and legislative compliance
- Strong leadership and people management skills
- Ability to build and maintain a high-performing, motivating culture
- Ability to handle variable and conflicting business issues decisively
- Exceptional written and verbal communication and presentation skills
- Experience in contact centre management, logistics and supply chain, manufacturing and production, financial services, healthcare administration, records management, or archiving
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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