At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking an Operations Manager to lead our Digital Imaging & Document Processing operations in Lutterworth. This leadership position is responsible for the direction and operational execution of our document scanning services. You will be accountable for managing operational strategy, team performance, process optimisation, and financial oversight, to ensure exceptional quality of work for our clients.
Your Role in Our Mission
Operational Leadership: You will be responsible for overseeing all activities and team members, ensuring a high level of performance across the department. You will set daily priorities, monitor progress, and provide strategic direction to your direct reports.
Client & Service Excellence: You will serve as a key point of contact for clients, ensuring their objectives are met while maintaining professional and proactive communication. You are accountable for meeting and exceeding KPIs and swiftly addressing any service failures to maintain exceptional delivery standards.
Performance & People Management: You will be responsible for setting and monitoring daily service deliverables. A critical part of your role is to build and develop a high-performing team by maintaining skills matrices, implementing training plans, and addressing performance issues promptly and professionally.
Business Planning & Forecasting: In collaboration with senior management, you will develop and execute service delivery plans that maximise resource utilisation and exceed client expectations. You will maintain accurate pipeline forecasts and work-in-progress streams, publishing regular performance records to ensure transparency and accountability.
Quality & Continuous Improvement: You will enforce strict adherence to standard operating procedures (SOPs) and quality assurance processes. You will also be responsible for investigating non-conformance incidents and identifying opportunities for process improvements to enhance productivity and efficiency.
Financial Management: You will maintain the commercial viability of our operations by monitoring key performance indicators (KPIs) and ensuring contracts are delivered against agreed-upon cost models. You are responsible for financial data collation and forecasting to maximise resource utilisation and profitability.
Compliance: You will ensure all Iron Mountain HR policies and compliance procedures are strictly followed.
Valued Skills & Experience
Leadership Experience: Experience managing a large team of 100+ individuals, within a fast-paced, target-driven environment. You may already be working in:
Contact Centre Management
Logistics & Supply Chain
Manufacturing & Production
Financial Services
Healthcare Administration
Records Management & Archiving ...but we would also welcome applications from other sectors.
Business Acumen: A solid understanding of business process management, process implementation, and operational security (confidentiality and legislative compliance).
Management Skills: Strong leadership and people management skills with the ability to create a high-performing, motivating culture. You should be a decisive manager who can handle variable and conflicting business issues effectively.
Communication: Exceptional ability to present operational facts, objectives, and deliverables clearly and concisely.
Skills Required
- Experience managing a large team of 100 or more individuals in a fast-paced, target-driven environment
- Understanding of business process management and process implementation
- Understanding of operational security, confidentiality, and legislative compliance
- Strong leadership and people management skills
- Ability to build and maintain a high-performing, motivating culture
- Ability to handle variable and conflicting business issues decisively
- Exceptional written and verbal communication and presentation skills
- Experience in contact centre management, logistics and supply chain, manufacturing and production, financial services, healthcare administration, records management, or archiving
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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