Image Engineer

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.  

Are you a great communicator who enjoys learning new skills and managing your own time? If so, we’d love to have you on our team! We’re looking for enthusiastic individuals who are eager to grow and make a positive impact with us.

We’re looking for a Image Engineer to join our Performance team in our Haywards Heath, West Sussex office. 

We love flexibility and hybrid working. We offer 4 days work from home and just 1 day in the office, but if you would prefer to be in the office more then that’s good with us!

In this role you’ll work within the existing engineering team, you will engineer and authorise vehicle repairs, produce inspection reports and make decisions regarding settling claims for total loss cases. You’ll also communicate with the customer to ensure claims are settled in the most appropriate manner whilst considering business requirements

Core skills we’re looking for to succeed in the role:

• Enthusiasm and a willingness to learn new skills
• Excellent time management skills
• Good communication skills, both verbal and written

Nice to have skills, but optional:

• Commercially focussed
• Self-motivated and enthusiastic
• An organised and pro-active approach

What’s involved:

• Engineer and authorise vehicle repair costs in accordance with manufacturer’s methodology while taking all aspects of the claim into consideration.
• Taking technical calls, producing inspection reports, and making total loss decisions whilst authorising supplementary estimates.
• Negotiate settlement of motor vehicles.
• Liaise directly with customers to ensure that claims are settled in the most appropriate manner to establish a correct market position for the vehicle, utilising vehicle valuation guides along with extensive market research.
• Communicate effectively and appropriately with customers and network of third parties (including but not limited to network of repairers). This will often involve explaining potentially complex decisions made in a way that takes account of the recipient’s level of technical understanding. In making and communicating decisions with Policyholders will be key when managing repairs, total losses, cases involving unrelated damage, complaints and applying policy conditions/limits.
• Identify fraudulent activity through investigative practice and liaison with claims colleagues, to correctly identify and advise on vehicle modifications which are non-standard to original equipment
• Support the total loss valuation handlers, as required, by delivering the valuation and settling claims where vehicles which have been deemed beyond economical repair or have been stolen and unrecovered.
• Engage with the network of third parties to develop a strong working relationship driving maximum efficiencies. Support all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost
• Work to agreed timescales and business parameters, ensuring all work is carried out within agreed KPI’s and SLA’s.
• Ensure all work is carried out in accordance with our company values.
• Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times.
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
• Any other reasonable duties.

Experience & knowledge

• Experiencing of working within the repair industry, mechanical / body.
• Competent in automotive estimate systems.
• Experience of resolving complex customer / repairer problems / issues / complaints.
• Able to understand and interpret client requirements.
• Strong negotiating skills for rate agreement and delivery.
• Ability to prioritise and plan in response to customer/business drivers.
• Advanced computer literacy skills.
• Excellent time management skills.
• Enthusiasm and a willingness to learn new skills.
• Extensive vehicle make up knowledge
• Knowledge of relevant legislation – Financial Ombudsman Service (FOS) Financial Services Authority (FSA) Data Protection Act (DPA)

Skills & qualifications

• Enthusiasm and a willingness to learn new skills
• Excellent time management skills
• Good communication skills, both verbal and written
• Good time management and organisation skills

Behaviours

• Commercially focussed
• Self-motivated and enthusiastic
• An organised and pro-active approach
• Embrace, embed and incorporate the Company Values
• Emphasis on attention to detail and accuracy
• Takes initiative to make decisions
• Ability to work on own initiative and as part of a team
• A flexible approach and positive attitude
• Strives to drive business improvements to contribute to the success of the business

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues think about working here.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.