IFP Consumer Experience & Innovation Lead

IFP Consumer Experience & Innovation Lead

Job Description

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development. In this role, you’ll help us deliver better care for billions of people around the world. 

It starts with YOU. 

In this role, you will:

• Be responsible for developing and implementing a comprehensive CX strategy aligned with business goals and segment strategy.

• Identify and prioritize key consumer touchpoints to enhance overall CX implementation and ideating and validating new ideas/concepts within the CX strategy with a consumer-centric approach.

• Work closely with IFP DTS Digital Marketing Director and IFP DTS Digital Marketing leads to drive digital innovation capabilities across the segment.

• Build trusted partnerships with IFP business, IFP IME, functional and end-user stakeholders, and partner with the IFP Growth organization to drive synergies between both product and digital innovation within the segment.

• Take accountability for leading scouting and technology evaluation, building a network of startups and technology partners for the IFP segment, and evaluating and vetting technologies.

• Develop a culture of innovation within the company, acting as an active member, leading and supporting the creation of innovation processes, frameworks, and programs with IFP.

As the Consumer Experience (CX) and Innovation Lead for IFP, you will have a chance to make a real impact by imagining and inventing the future, co-creating it with Business stakeholders, and executing MVPs & Pilots.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our technical roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

• A bachelor’s degree, and extensive experience working in the digital or innovation space, with a strong understanding of business strategy, deep technology skills, and a creative mindset.

• Prior proven experience with early or growth stage start-up, or experience providing advisory/mentorship of start-ups, and experience managing and driving innovation projects or experience working in an innovation lab environment.

• Skilled at managing stakeholders (internal or external), presenting & defending business cases for new ideas & initiatives, and strong, active regional/local ecosystems linkage (e.g. Start-ups, Founders, VCs, Incubators, Accelerators, Academia).

• Excellent relationship building skills (collaboration, facilitation, communication), and the ability to effectively engage business team members, effectively manage ambiguity, uncertainty, change, and conflict, and verbal and written fluency in English is mandatory.

• Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners, and customers.

• Responsibility for driving innovation and digital transformation initiatives, developing and executing innovation strategies, and building and sustaining relationships with key stakeholders, including start-ups, founders, VCs, incubators, accelerators, and academia.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Grade level or compensation may vary based on location.

#LI-Hybrid

Primary LocationUnited Kingdom- Flexible Location - South East England

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time