Are you detail-oriented, customer-focused, and experienced in handling network-related processes? We are looking for an IDM Specialist to join our team and take ownership of end-to-end damage case management related to Telia's network infrastructure.
What you’ll do
You will be responsible for managing network damage cases from investigation through resolution, ensuring efficient coordination between customers, contractors, and internal stakeholders.
Manage end-to-end handling of network damage cases, including damage reports, investigations, documentation, and reporting.
Coordinate with contractors and stakeholders to ensure timely fault repairs and resolution of damage-related issues.
Handle billing approvals, compensation claims, complaints, and related administrative processes.
Support cost management, billing follow-up, and forecasting activities.
Provide customer support and stakeholder communication via phone and email.
What will help you thrive in this role:
You are structured, service-minded, and comfortable managing multiple stakeholders and processes simultaneously. You have a strong attention to detail and enjoy working in an environment where operational efficiency and customer satisfaction are equally important.
Excellent knowledge of SAP and SAMI systems.
Excellent knowledge of NOMEN, KeyCom, SNET, and Sproject systems.
Good understanding of physical network infrastructure and IDM processes.
Financial understanding, including network investment cost calculations.
Fluent Finnish and English communication skills, both written and spoken.
Strong customer service mindset.
It is an advantage if you also have knowledge of:
Earthworks and related construction activities.
Regulations, laws, codes, and decrees related to network damages and compensation handling.
Join us to shape smarter living for people, businesses, and the planet
At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world. Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
What we offer
When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.
Ready to make better happen?
We look forward to receiving your application by 2026-08-17. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!
If you’re selected for the next stage, you’ll be contacted by our Hiring Manager/Talent Acquisition Partner. Background and reference checks will be part of the process.
Equal opportunities
At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.
Join us and let’s make better happen - together!
Skills Required
- Experience handling network-related processes
- Excellent knowledge of SAP
- Excellent knowledge of SAMI
- Excellent knowledge of NOMEN
- Excellent knowledge of KeyCom
- Excellent knowledge of SNET
- Excellent knowledge of Sproject
- Good understanding of physical network infrastructure and IDM processes
- Financial understanding including network investment cost calculations
- Fluent Finnish and English, written and spoken
- Strong customer service mindset
- Detail-oriented and able to manage multiple stakeholders and processes
- Knowledge of earthworks and related construction activities
- Knowledge of regulations, laws, codes, and decrees related to network damages and compensation handling
What We Do
Our 15 000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. With a strong connectivity base, we’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365 - on their terms. Our goal is to make Telia better for customers, employees, owners and societies in the Nordics and the Baltics.
