Identity & Access Management (IAM) Analyst

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
 
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
WHAT YOU NEED TO KNOW ABOUT THE JOB:
We are actively seeking an experienced Identity & Access Management (IAM) Analyst to join our Information Security team. In this role, you will be responsible for the design, implementation, administration, and continuous improvement of our identity governance and privileged access management programs. You will collaborate closely with technical and business stakeholders to support identity lifecycle management, access governance, privileged account security, and compliance requirements across our on-premises and cloud-based environments.
The ideal candidate will have hands-on experience with SailPoint and CyberArk platforms, possess a strong understanding of identity governance and administration (IGA), and be skilled at evaluating risks associated with access management solutions to ensure alignment with business objectives, security policies, and regulatory requirements.
The work location for this position is 100% virtual/work from home. The position can be worked from anywhere in the United States with core hours starting by 10am EST for a West coast work location.  
This position will also be a part of on call rotation for a week at a time every 2 to 3 months managing tickets/emergencies. Need to have ability to travel to on-site meetings ~2x/year.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
•    Administer and support identity lifecycle management processes, including joiner, mover, and leaver workflows.
•    Manage account provisioning, deprovisioning, access requests, role-based access controls, and entitlement management.
•    Configure, implement, and maintain SailPoint identity governance solutions.
•    Administer and support CyberArk Privileged Access Management (PAM) solutions, including privileged account onboarding, credential management, and session monitoring.
•    Conduct access certifications, entitlement reviews, and remediation activities.
•    Design and maintain automated provisioning workflows and governance processes.
•    Provide technical support and troubleshooting for IAM and PAM platforms.
•    Install, configure, and upgrade IAM and PAM software releases and system enhancements.
•    Evaluate, test, and implement patches while resolving software-related issues.
•    Integrate applications and systems with SailPoint and CyberArk platforms.
•    Support integrations with Active Directory, Azure Active Directory, LDAP directories, cloud applications, and enterprise systems.
•    Collaborate with application owners, infrastructure teams, and business stakeholders to implement secure access controls.
•    Participate in IAM and PAM solution design, architecture reviews, and risk assessments.
•    Ensure compliance with internal security standards, audit requirements, and regulatory frameworks.
•    Follow established SDLC and change management processes for IAM related initiatives.
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Scope: Individual contributor with comprehensive knowledge in specific area.  Ability to execute highly complex or specialized projects.  Adapt precedent and may make significant departures from traditional approaches to develop solutions.
Note: Qualified candidates must be authorized to work in the United States.  The American Red Cross does not sponsor employment visas.
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WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
•    Education: Bachelor's degree in Computer Science, Computer Engineering, or related discipline required.
•    Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required. Minimum of 3 years of IT experience, preferably in Identity Governance, Privileged Access Management, or Information Security.
Technical experience required includes:
•    Experience with enterprise Identity Governance and Administration (IGA) and Privileged Access Management (PAM) solutions, including:  
•    SailPoint IdentityNow  
•    CyberArk Privileged Access Management
•    Experience with equivalent IAM/PAM technologies is also acceptable.
•    Hands-on implementation, configuration, administration, and operational support of SailPoint and CyberArk platforms.
•    Experience designing and supporting identity lifecycle management, access certifications, role management, and governance processes.
•    Strong knowledge of privileged account security, credential vaulting, session management, and least-privilege principles.
•    Strong Microsoft Active Directory and Azure Active Directory experience.
•    Working knowledge of Windows Server environments.
•    Familiarity with LDAP, SCIM, REST APIs, and enterprise application integrations.
•    Experience integrating identity governance platforms with cloud and on-premises applications.
•    General scripting and automation experience, including PowerShell, SQL, JavaScript, or similar technologies.
•    Experience with workflow development and access governance automation.
•    Experience participating in IAM/PAM product evaluation, implementation, and enhancement projects.
Skills & Abilities required:
•    Effective written and verbal communication skills required.
•    Strong analytical and problem-solving abilities.
•    Must be a strong team player with a willingness to share information and mentor junior team members.
•    Must be highly organized and capable of prioritizing multiple assignments.
•    Experience developing and presenting technical and business solution recommendations.
•    Occasional after-hours work and participation in on-call rotations may be required.
•    Travel: 2x year at minimum
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
•    Project management experience
•    AWS Identity and Access Management (IAM) experience
•    Azure AD / Entra ID roles, permissions, and governance experience
•    Relevant certifications such as SailPoint Certified, CyberArk, CISSP, or Security+
•    Passion, energy, and commitment to the humanitarian mission of the Red Cross
*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Certification cannot be substituted).
Physical Requirements
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
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PAY INFORMATION:
The annual salary range for this position is $95K - $110K. We do not offer an annual bonus for this role.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
•    Medical, Dental Vision plans
•    Health Spending Accounts & Flexible Spending Accounts
•    PTO:  Starting at 19 days a year; based on type of job and tenure
•    Holidays:  11 paid holidays comprised of six core holidays and five floating holidays
•    401K with up to 6% match
•    Paid Family Leave
•    Employee Assistance
•    Disability and Insurance: Short + Long Term
•    Service Awards and recognition
 

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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