Identity & Access Management Analyst - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

Basic Function

This position is responsible for the day-to-day identity lifecycle tasks as well as helping drive the design and implementation of various Identity Governance & Administration (IGA) solution requirements and processes. This position will be responsible for the management and oversight of user account provisioning, modification and terminations across all systems, certification reviews and ensuring policies and procedure documentation are current. The individual will be assigned to specific ongoing and/or periodic tasks, reviews, routines, and deliverables including but not limited to Contact Center agent class setups and attestation revokes. The individual will analyze requests ensuring they meet proper role base and security requirements and resolve access related issues. The successful individual will demonstrate a commitment to fostering a customer[1]focused, service-oriented environment by providing the highest quality of services.

Essential Functions & Responsibilities

• Utilize SNOW ticketing system to create, track, and manage user access requests and incidents involving systems access. Maintain SLAs and ensure that requirements are met or exceeded; ensure that clients follow appropriate service procedures.
• Securely provision user access to company systems and infrastructure, ensuring that systems access is accurate and appropriate; applying least privilege and role-based access control (RBAC) models.
• Assist with large group account setups (e.g., training classes, project implementations). Assist with IT compliance/attestation projects.
• Propose ideas and recommendations; assist with implementing process improvements.
• Assist with updating departmental SOPs. Create documentation for new processes.
• Serve as an on-call resource for incident response and operational functions.
• Perform other duties as assigned.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Specific vision abilities required by this job include close vision
• Ability to occasionally lift/move up to 25 pounds
• Individuals with a disability who are otherwise able to perform the essential functions of the job may apply

Education

• High School diploma required. Associates degree in Computer Science or related discipline, such as Computer Information Systems or Cybersecurity, or equivalent combination of education and experience preferred.
• Relevant technical or security certification (e.g., Microsoft Certified Technology Specialist (MCTS), Security+) preferred.
• Experience One (1) year technical experience supporting business applications required.
• Recent Microsoft Active Directory experience preferred.

Knowledge, Skills, & Abilities

• Ability to monitor and manage assigned tickets queues and tasks with exceptional skills to prioritize, triage and understand the urgency of issues based on business needs.
• General knowledge of data security practices.
• Must be assertive, flexible, able to work under pressure within an evolving environment and adapt quickly to changes. Able to manage multiple tasks and projects with minimal supervision.
• Excellent written and verbal communication skills; strong customer service and interpersonal skills necessary to interact with employees, managers, and client personnel; Strong analytical and critical thinking skills. Proficient in Excel.
• Ability to exercise discretion, demonstrate situational awareness, and use sound judgement in making decisions.
• Ability to conduct and participate in remote meetings on camera, as needed or required.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$48,200.00

to

$61,400.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.