We are looking for an Information and Communication Technology (ICT) Program Director (PD) who will lead number of projects in the CSS (Cloud Software Services) BOS domain (BSS/OSS)) towards its goal in terms of scope, time, costs, and quality in accordance with the agreement made with the project sponsor. You will ensure that a contract for products and/or services is delivered to the satisfaction of Customer, Program sponsor and Ericsson. To be successful, you will record details and clarify the project scope, secure the necessary resources and plan and monitor all necessary activities. Depending on the project category and complexity, you will be active participant in the project governance group and engage Stakeholders.
What you will do:
- Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.), become a sort of Ericsson "agent" at to increase the customer's trust in Ericsson as a Partner.
- Manage projects operational relationships with the customer, arranging meetings, ensuring a high level of customer satisfaction.
- Be responsible for contract fulfillment, establish the program organization, the project plan baseline, clarify scope and secure vital resources at the right cost level and supervise all activities.
- Manager conflicts and critical issues within a program.
- Manage program scope and change requests meticulously, ensuring all changes are assessed for impact, approved through proper governance, and fully documented with supporting evidence to maintain transparency and audit readiness.
- Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning.
- Support organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
- Provide strong leadership to drive cross-functional teams and program success.
- Handle project finance: ensure financial system monitoring
- Drive improvement activities related to risk assessments and risk management
- Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
- Mentor the project team and support their professional growth
Vendor & Partner Management
- Oversee third-party vendors and subcontractors across the full lifecycle of the program/project
- Negotiate and manage vendor contracts to secure cost efficiency, service levels, and compliance with Ericsson and customer requirements.
- Align vendor activities with Ericsson's delivery commitments, ensuring seamless integration and coordination.
- Serve as the escalation point for vendor-related issues, ensuring timely resolution and maintaining collaborative relationships.
- Monitor vendor performance against KPIs, SLAs, and contractual terms, driving improvements where required.
- Enforce adherence to Ericsson's governance, compliance, and security standards in all vendor engagements.
What you will bring:
- Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
- Proven track record in leading large Transformation Programs in Operators within ICT, BOS domains with a minimum budget of 10MUSD
- Proven experience leading large-scale Systems Integration programs with tight deadlines, involving coordination across multiple vendors and diligent management of diverse subcontractors to ensure seamless delivery, risk mitigation, and adherence to contractual obligations.
- Prime integration experience.
- Demonstrable experience: more than 10 years in project and/or program manager role; or equivalent leadership role within ICT sector
- Domain and Technology experience: BSS, OSS.
- Areas of Expertise: Ericsson Charging, Billing, Mediation, Order Care, Catalogue Manager implementations
- Certification: PMI© project manager certification (PMP) or equivalent
- Proven problem-solving skills and good in written & spoken communication
- Customer focused and desire understand business and customer needs
- Professional attitude with solid ability to prioritize, manage time and deliver results
- Good team player with high interpersonal skills
- Strong Leadership Skills are required
- Proficiency in English
- French speaking is highly recommended
Additional Requirements
- People Management experience and MBA is plus
- Experiences related to project management methodologies, techniques and tools.
- Professional competence related to the project type and the nature of the project outcome.
- Experience of working within the Telecom/IS/IT industry.
- Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
- Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.
Join our Team
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: France (FR) || Massy
Req ID: 779129
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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