The Role
Provide hands-on support and maintenance for client servers, networks, hardware, virtualization, backups, and remote support tools. Assist with Active Directory, DNS, DHCP, patching, monitoring, VPNs, infrastructure rollouts, upgrades, and migrations. Deliver first-level remote and onsite client support within SLAs, coordinate vendor escalations, document configurations, conduct health checks, maintain asset inventories, and support client training and IT security compliance.
Summary Generated by Built In
The ICT Infrastructure Support Engineer will support the technical delivery and maintenance of client IT
infrastructure from the Lagos office and remotely. The role is hands-on with
servers, networks, and hardware, and client-facing to ensure client SLAs and
project requirements are met.
Requirements
Requirements
- 0-2 years experience in ICT support, server, or network environment
- Basic knowledge of Windows Server, Linux administration
- Basic knowledge of networking: TCP/IP, VLAN, Routing, Switching, Firewalls
- Familiarity with virtualization: VMware, Hyper-V is an added advantage
- Familiarity with backup tools and remote support tools: TeamViewer, AnyDesk
- Good troubleshooting, communication, report writing, and client management
skills
- Relevant certifications: CCNA, MCSA, CompTIA A+/N+ are an added advantage
Key
Responsibilities
1. Server & Infrastructure Support
- Assist with installation, configuration, and maintenance of physical and
virtual servers: Windows Server, Linux
- Support server patching, backups, and monitoring of server health, storage,
CPU, and RAM
- Assist with management of Active Directory, DNS, DHCP, File and Print
services
2. Network & Hardware Support
- Support LAN/WAN, switches, routers, firewalls, and VPNs remotely
- Diagnose and resolve hardware issues: desktops, laptops, printers, servers
- Assist with data center and telecom hardware configurations
- Conduct preventive maintenance and support IT asset inventory
3. Client Delivery & Support
- Serve as support contact for assigned clients under supervision
- Provide remote and onsite 1st level support within SLA
- Support client projects: system rollouts, upgrades, migrations
- Assist with training client staff on systems and best practices via virtual
sessions
- Prepare technical reports and health checks for clients
4. Project & Documentation
- Coordinate with vendors for procurement and technical escalations
- Document configurations, network diagrams, and client environments
- Ensure compliance with client IT security policies and best practices
What We Offer
- Hands-on training and mentorship on national infrastructure and capacity
building projects
- Technical growth in enterprise, telecom, and data center environments
- Certification support
Skills Required
- 0–2 years of experience in ICT support, server, or network environments
- Basic knowledge of Windows Server administration
- Basic knowledge of Linux administration
- Basic knowledge of networking, including TCP/IP, VLANs, routing, switching, and firewalls
- Familiarity with VMware or Hyper-V virtualization
- Familiarity with backup and remote support tools such as TeamViewer and AnyDesk
- Good troubleshooting, communication, report writing, and client management skills
- CCNA, MCSA, CompTIA A+, or CompTIA Network+ certification
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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