Location: US - Remote
Direct Hire + BenefitsJob Summary
- Provide L2 support for IBM Verify and IAM-related services in a 24/7 shift-based environment
- Support a global user base by delivering technical troubleshooting, monitoring, and issue resolution
- Work across authentication, access management, and identity lifecycle processes
- Communicate effectively in both English and Spanish with users and stakeholders
- Provide L2 support for IBM Verify and IAM-related services
- Monitor systems and respond to alerts in a 24/7 operations environment
- Troubleshoot authentication, SSO, MFA, and identity lifecycle issues
- Resolve user access, provisioning, and federation-related incidents
- Perform incident management, ticket tracking, and root cause analysis
- Support onboarding, provisioning, and deprovisioning processes
- Maintain documentation, runbooks, and knowledge base articles
- Collaborate with engineering and escalation teams on complex issues
- Communicate effectively with English- and Spanish-speaking users and stakeholders
- Participate in rotating shifts including nights, weekends, and holidays
- 2+ years supporting IBM Verify or similar IAM platforms (Okta, Azure AD, Ping)
- Strong understanding of IAM concepts (SSO, MFA, SAML, OAuth)
- Experience in a production support or shift-based environment preferred
- Strong troubleshooting, analytical, and problem-solving skills
- Fluency in Spanish and English (spoken and written)
- Experience with ITSM tools (ServiceNow, Remedy, Jira)
- Strong communication and customer service skills
Why Simeio?: Simeio is a global managed services provider offering Identity and Access Management solutions delivered as a service and interoperable with leading IAM tools. With 700+ employees worldwide, Simeio secures over 160 million identities globally for large enterprises and government entities.
Services and solutions from Simeio include Customer Identity & Access Management, Privileged Access Management, Identity Proofing, Access Management & Federation, Identity Governance & Administration, Application Onboarding, and Simeio Identity Orchestrator. The company has been recognized for its business and technical leadership and highly rated by Gartner, Forrester, and KuppingerCole, and was ranked by Great Places to Work®. For more information visit simeio.com
Skills Required
- 2+ years supporting IBM Verify or similar IAM platforms (Okta, Azure AD, Ping)
- Strong understanding of IAM concepts (SSO, MFA, SAML, OAuth)
- Experience in a production support or shift-based environment
- Strong troubleshooting, analytical, and problem-solving skills
- Fluency in Spanish and English (spoken and written)
- Experience with ITSM tools (ServiceNow, Remedy, Jira)
- Strong communication and customer service skills
- Ability to participate in rotating shifts including nights, weekends, and holidays
What We Do
Customers of all sizes globally rely on Simeio to help secure their organizations. An innovative and industry leader, Simeio offers professional services, Identity and Access Management (IAM) managed services and Identity as a Service (IDaaS). Its full range of services is powered by an industry-first IAM Virtualization Platform delivered via Simeio's Identity SOC. Simeio's Identity SOC is the first and only solution of its kind designed specifically to operate, monitor, and defend complex multi-vendor IAM infrastructures and deliver actionable business intelligence. Simeio's client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia, Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada. We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state-of-the-art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, team players.
