The Role
Maintain and optimize IBM i systems for hosted/remote customers: apply PTFs/patches, manage security, backup/DR planning and testing, meet SLAs, document change controls, handle customer communications/tickets, and participate in on-call and weekend maintenance.
Summary Generated by Built In
At ERP Suites, our focus is helping our customers realize IT’s potential. Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes.
We are seeking a highly motivated senior-level IBM I systems administrator to help support our growing portfolio of hosted and remote IBM i customers.
This position will be responsible for maintaining optimal performance and availability of the systems as well as disaster recovery (DR) planning and long-term growth strategies.
Location:
Our home office is based in Cincinnati, OH. However, we are open to hiring someone who is fully remote regardless of location. Although the position will be remote, there might be some occasional travel to ERPS facilities or customer sites.
Responsibilities:
Core Values
We are seeking a highly motivated senior-level IBM I systems administrator to help support our growing portfolio of hosted and remote IBM i customers.
This position will be responsible for maintaining optimal performance and availability of the systems as well as disaster recovery (DR) planning and long-term growth strategies.
Location:
Our home office is based in Cincinnati, OH. However, we are open to hiring someone who is fully remote regardless of location. Although the position will be remote, there might be some occasional travel to ERPS facilities or customer sites.
Responsibilities:
- Implement PTF’s, patches, upgrades, and updates for the IBM i and associated systems and software packages.
- Manage all aspects of security on multiple IBM i machines.
- Backup and recovery, DR planning, DR documentation, DR process audits, and DR testing
- Maintain all critical SLAs for IBM i systems and services.
- Proactive management of systems capacities and constraints.
- Familiarity with process of engaging IBM for support
- Ensure software and IBM i management is in compliance with SAS70 regulations.
- Documentation of standard procedural activities and duties.
- Documentation of all activities on the IBM i systems (change controls).
- Communicate with customers regarding issues, requests and maintenance
- Handle and resolve customer tickets
- Aid in troubleshooting of issues with third party products
- Service Now familiarity
- CL/SQL experience or familiarity
- Ability to work weekends to facilitate scheduled maintenance
- Participate in on call rotation to respond to escalated issues
- Candidate must have 5 or more years of experience with day-to-day operation and management of IBM i for medium to large installations.
- Designing and installing hardware is a plus.
- Experience with IBM i PTF’s and change control procedures.
- Experience in ACS, IBM i Navigator, and 5250 emulation.
- Experience working with All major version of Windows Server.
- Ability to prioritize and multi-task in high pressure situations.
- Experience with Oracle JDEdwards EnterpriseOne a plus
- The ideal candidate will be comfortable with many versions and configurations for IBM i. They should be confident in taking on problems beyond their current knowledge base and be willing to contact support for quick resolutions.
- The ability to communicate and build relationships with customers and internal staff is critical.
- Adaptability to an ever-changing and dynamic environment is essential. The candidate should be confident and enjoy sharing knowledge and making customers successful, taking ownership of their area of expertise.
Core Values
- Make Customers Successful
- Be An Advisor
- Lead With Trust and Integrity
- Have Fun
- Do the Right Things for the ERP Suites Family
- Adapt Quickly to Chaining Roles and Environments
- With questions.
- With problems that need to be solved.
- With business needs, both immediate and long term.
- Because technology and its impact on business isn’t getting any simpler.
- That’s why we exist.
- To answer the tough questions.
- To find a solution to every problem—no matter the size or scope.
- And to help companies not just identify IT’s potential, but realize IT.
Skills Required
- 5+ years operating and managing IBM i for medium to large installations
- Experience with IBM i PTFs and change control procedures
- Experience with ACS, IBM i Navigator, and 5250 emulation
- Experience with CL and SQL (CL/SQL) or familiarity
- Familiarity with ServiceNow
- Experience working with all major versions of Windows Server
- Backup and recovery, DR planning, documentation, audits, and testing
- Manage security on multiple IBM i machines and ensure SAS70 compliance
- Ability to work weekends for scheduled maintenance and participate in on-call rotation
- Designing and installing hardware
- Experience with Oracle JD Edwards EnterpriseOne
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The Company
What We Do
ERP Suites provides comprehensive technology solutions to help companies not just identify IT’s potential, but realize IT. We are a proud Oracle Gold Partner and SAP Partner providing proactive ERP management and custom product enhancements. With two private data centers and AWS certification, we help customers secure their data and take ERP to the cloud. Learn more at erpsuites.com.
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