IBIS Billing System Lead

IBIS Billing System Lead

Summary:

We are looking for a technical resource with a functional mindset who understands how billing systems for the satellite communications industry should operate. This position will be responsible for end-to-end delivery of billing solutions for internal and external customer engagements utilizing IBIS products and platform. The role will support all aspects of Speedcast’s billing processes across multiple functions.

What you will do:

• Document and analyze the existing IBIS ecosystem’s effectiveness and efficiency to improve and leverage full functionality.
• Partner with business stakeholders, external customers, data architects, business analysts and developers to develop strategies and solutions that are of high quality to enable business value.
• Establish and maintain relationship with IBIS vendor on new service introductions, implementation of new service, pricing plans, manage installation and configuration of new applications, features, modules, and APIs.
• Develop, distribute, and coordinate in-depth end-user reviews for modified and new modules and product features.
• Ensure customer product configurations and integrations work effectively and are secure and compliant with Speedcast’s Cyber policies and requirements.
• Create reports and dashboards to monitor performance of the IBIS ecosystem and track key team metric goals and KPIs.
• Ensure timely delivery of projects and initiatives and prioritize and manage backlogs of work according to the needs of the business.
• Develop and communicate training and documentation for all end users and facilitate training.
• Work with IBIS vendor and IT infrastructure teams to coordinate change control and production deployments.

Required Skills:

• Excellent analytical, mathematical, and creative problem-solving skills with ability to identify and resolve issues related to billing systems and related processes.
• Strong ability to translate requirements of activating services through downstream processes of billing resulting in accurate billing.
• Strong ability to track the lifecycle of data throughout the system.
• Ability to interpret large sets of data in complex database structures.
• Ability to understand downstream impacts of changes made to systems.
• Logical and efficient critical thinker with keen attention to detail.
• Ability to conduct research into IBIS ecosystem for related issues and products.
• Strong leadership skills with ability to coordinate the efforts of others and drive consensus across a diverse group of functional, technical, and business team members.
• Strong written and verbal communication skills, including the ability to interact with senior leadership as well as technical and business team members.
• Ability to hold self and others accountable for meeting deadlines and commitments.
• Highly self-motivated and directed with ability to work independently and in a team.
• Ability to prioritize effectively in a high-pressure, fast-paced environment.
• Strong sense of urgency with confidence to exercise independent judgement and take action.

Qualifications:

• Bachelor’s degree in computer science, business systems, or other related field.
• 3+ years experience and understanding of billing systems and technologies, including IBIS, as well as experience with related technologies such as databases, APIs, CDRs, telecom networks, protocols, and standards.
• Experience with Microsoft SQL Server and reporting.
• Experience with high-volume, recurring billing and pricing models unique to each customer or reseller.
• Experience in the Information Technology or Telecommunications industry.
• Demonstrated expertise in process improvement projects at both a technical and leadership level.
• Demonstrated experience communicating and documenting ideas in both technical and user-friendly language.
• Demonstrated experience with Agile and Waterfall methodologies.

About Speedcast

Speedcast is a leading communications and IT services provider, delivering critical communications services to the Maritime, Energy, Mining, Media, Telecom, Cruise, NGO, Government, and Enterprise sectors. The company leverages its global network platform to provide fully connected systems that harness technologies and applications to transform what remote operations can achieve. With the world’s most comprehensive network, Speedcast enables faster, seamless pole-to-pole coverage from a global hybrid satellite, fiber, cellular, microwave, MPLS, and IP transport network with direct access to public cloud platforms. The company integrates differentiated technology offerings that provide smarter ways to communicate and distribute content, manage network and remote operations, protect and secure investments, and improve the crew and guest experience. With a passionate customer focus and a strong safety culture, Speedcast serves more than 3,200 customers in over 140 countries. Learn more at www.speedcast.com.

Speedcast has successfully completed its restructuring process and emerged from chapter 11 proceedings under the ownership of Centerbridge Partners, L.P. Following Centerbridge’s USD $500 million equity investment in the company, Speedcast now has a clean balance sheet with no secured debt and a healthy cash balance, optimally positioning it as a stable, long-term partner for its employees, customers and vendors.

About Centerbridge Partners, L.P.

Centerbridge Partners, L.P. is a private investment management firm employing a flexible approach across investment disciplines—from private equity to credit and related strategies, and real estate—in an effort to find the most attractive opportunities for our investors and business partners. The Firm was founded in 2005 and as of January 31, 2021 has approximately $28 billion in capital under management with offices in New York and London. Centerbridge is dedicated to partnering with world-class management teams across targeted industry sectors and geographies to help companies achieve their operating and financial objectives. For more information, please visit www.centerbridge.com.

Working at Speedcast:

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.

We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence – you get to work with clients and colleagues all over the world, in every continent
• Talented teammates – your co-workers are the best and brightest in the industry
• Industry leadership – be part of the latest advancements shaping the future of communications
• Ability to develop skills – work across departments to gain new skills and valuable experience
• Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
• Work on diverse projects – every day is different with our customers from a range of industries around the world

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

Working at Speedcast:

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.

Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence – you get to work with clients and colleagues all over the world, in every continent

• Talented teammates – your co-workers are the best and brightest in the industry

• Industry leadership – be part of the latest advancements shaping the future of communications

• Ability to develop skills – work across departments to gain new skills and valuable experience

• Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.

• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.

• Work on diverse projects – every day is different with our customers from a range of industries around the world

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.