Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Summary:
Analyze, designs, programs, debugs, and modify software enhancements and new products used in local, networked, or Internet-related computer programs. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS or desktop applications products. Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications. Complete documentation and procedures for installation and maintenance. May interact with users to define system requirements and necessary modifications.
Your Responsibilities:- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of cause, and issue resolution.
- Support Identity Access management cases and Directory Services group in Service Now, including Customer side when is need it.
- Monitor scheduled jobs, account aggregations, active workflows, as defined in the IAM Operations Manual.
- Acknowledge and review Incident/request tickets assigned by the Incident Management Tool.
- Build test cases as defined in the IAM Operations Manual.
- Collect Role data for disconnected applications from application teams for annual access certification.
- Certificate renewal, Shared keys creation, and renewal keys.
- Onboarding new applications.
- Work on Customer cases for login issues, MFA, or any disconnect application for customer side.
- Maintain existing and create new SOP's, Flow chart or any Tech Documentations.
- Help training end-users and colleagues.
- Respond to and resolve SSO and MFA related incidents, including login issues, authentication errors, and access problems.
- Help with user provisioning and deprovisioning related to SSO and MFA access levels.
- Provide technical assistance to users regarding SSO and MFA login procedures, password reset, and device registration.
- Resolve complex SSO and MFA integration issues across several applications.
- Maintain SSO and MFA configurations within the chosen platform, ensuring security policies are followed.
- Monitor SSO and MFA systems for performance issues, potential security threats, and user activity.
- Configure and Stage Certification
- Provide end-user support when, for questions related to access certification campaign process for annual and quarterly access certification.
- Follow up with users with open Access Certification Tasks to remind them of outstanding tasks and assist with tool navigation and questions.
- Kickoff and Closing Certification data for Audit.
- Create Access Certification Reports
- Forward Certification reports to HR for quarterly contractor certification or disconnected application owners for annual certifications.
- Be a subject matter expert within support for OpsIAM.
- You will report to Manager
- Experience with REST API integration, working knowledge with: Microsoft Word, Excel, PowerPoint, Power Apps, PowerBI, ServiceNow ITSM, GitLab, DevOps, SharePoint, Postman, SQL Server management.
- A familiarity with usage scenarios of professional experience with one or more scripting/programming languages such as SQL, Bash, PowerShell, C++, Java, Python, JavaScript, C #, JSON, .NET to integrate solutions, increase capabilities, identify opportunities, and ease administration.
- Comfortable leading change in areas outside of subject matter expertise.
- Good Customer skill and communication.
- Experience supporting and troubleshooting cloud-based directory service such as Active Directory Services, Azure, SSO, MFA, ADFS, Okta or Auth0.
- Experience with manual and automated testing principles, methodologies, techniques, and tools, such as Selenium, Junit or similar.
- Bachelor's degree in management information systems, Computer Science, a related IT field or open field with an IT experience.
- Experience administering and supporting Sail Point, or similar solutions.
- Experience working knowledge of SSO, PAM, AD/AAD, and MFA.
- Experience Jira/Kanban methodologies.
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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What We Do
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
