Our Opportunity
Chewy's IAM team keeps the right people, services, and AI agents connected to the right access, from someone's first day to their last. As an IAM Engineer III, a senior individual-contributor role, you'll set technical direction for our identity platforms, primarily SailPoint Identity Security Cloud alongside Okta, and own the big projects that make whole categories of manual work disappear.
This isn't a ticket-queue role. Your success is measured by the work you eliminate: request types automated away, manual steps removed, and cycle times cut, all while keeping strong controls and clean audit evidence. You'll mentor IAM Engineer I and II staff, lead design reviews, and help shape how Chewy governs non-human identities, including AI agents.
What You'll Own in Your First Year
- Modernize the joiner experience. Redesign how new hires move from offer to day one: accounts ready ahead of time, the right access exactly on the start date, and nothing early.
- Automate birthright access at scale. Turn manual license and access requests into rule-based roles that grant and remove access on their own as people join, move, and leave.
- Strengthen the leaver and contractor lifecycle. Make sure access ends exactly when employment or a contract ends, with proof.
- Onboard and run SailPoint Machine Identity Security (MIS) and Data Access Security (DAS), extending governance to service accounts, machine identities, and sensitive data access.
- Consolidate access onto modern, requestable patterns, working with our identity provider experts to move app access off legacy directory groups.
- Build safe automation, with AI where it helps, that removes manual work, keeps human approval where it matters, and leaves clear evidence for audit.
What You'll Do
- Own IAM projects end to end: define the problem and the starting numbers, design the fix, lead the build, roll it out, and prove the result.
- Hunt down repeat work. Turn recurring tickets, incidents, and review findings into automation or self-service that removes them for good.
- Set direction and design solutions in SailPoint ISC: lifecycle, provisioning, correlation, connectors, transforms, workflows, and roles, with safe change practices (testing, staged rollout, rollback).
- Partner with our Okta experts on application access, lifecycle, and provisioning patterns.
- Own the technical debt list for your area and clear the highest-value items first.
- Lead root-cause analysis for serious failures and turn each into a lasting fix.
- Mentor IAM Engineer I and II staff through design reviews and pairing.
- Govern non-human identities (service accounts, workloads, AI agents) and take part in the on-call rotation for critical identity services.
Bonus (Nice to Have)
- SailPoint ISC certification (e.g. ISC Engineer) and/or Okta Certified Professional or Administrator
- Experience building AI-assisted automation or agent-based workflows, with human approval steps and audit-ready evidence
- Experience governing non-human identities: service accounts, workload identities, or AI agent credentials
- Experience with HR-driven lifecycle (Workday as the source of truth) and birthright role design at scale
- Experience integrating identity with service management (ServiceNow catalog and request flows)
- Background in audit and control evidence: certifications, separation of duties, least privilege
The base salary range for this role is $118,500 - $189,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- SailPoint ISC certification, such as ISC Engineer
- Okta Certified Professional or Administrator certification
- Experience building AI-assisted automation or agent-based workflows with human approval and audit evidence
- Experience governing service accounts, workload identities, or AI agent credentials
- Experience with Workday-driven identity lifecycle and birthright role design
- Experience integrating identity with ServiceNow catalogs and request flows
- Background in audit and control evidence, certifications, separation of duties, and least privilege
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
