As an IT Support Specialist 2, you will drive day-to-day operations and automation for our global payments identity infrastructure. You will bridge operational support with automation engineering, leveraging APIs, scripting, and AI-enabled diagnostics to reduce manual access toil and optimize system performance.
Key Responsibilities- Identity Management & Escalations: Manage L2 access administration, complex entitlement provisioning, and role governance within SailPoint IIQ, Okta, and target enterprise platforms.
- Automation & Scripting: Write, maintain, and optimize scripts (Python, PowerShell, or Bash) to automate access review workflows, data syncs, and system integrations.
- AI-Assisted Operations: Utilize AI diagnostic tools for log analysis, anomaly detection in access requests, and automated ticket resolution pathways.
- SOX Control Execution: Perform periodic access certifications, SOD (Segregation of Duties) checks, and audit evidence gathering to support compliance requirements.
- Knowledge Base Authoring: Author and refine technical runbooks, troubleshooting guides, and SOPs for the nearshore hub.
- Good experience with Identity & Access Management (IAM), IT Support Engineering, or Systems Administration.
- Technical Domain: Hands-on experience with SailPoint IIQ, Okta, Active Directory/LDAP, and REST APIs.
- Automation/Coding: Proficiency in Python, PowerShell, or JavaScript for automating routine admin tasks and API integrations.
- AI Readiness: Demonstrated experience using AI coding assistants and automation frameworks to accelerate task execution.
- Languages: Fluent English communication skills for co-piloting and technical discussions with US architecture leads.
Skills Required
- Experience with Identity and Access Management, IT support engineering, or systems administration
- Hands-on experience with SailPoint IIQ, Okta, Active Directory or LDAP, and REST APIs
- Proficiency in Python, PowerShell, or JavaScript for automation and API integrations
- Experience using AI coding assistants and automation frameworks
- Fluent English communication skills
WEX Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WEX Inc. and has not been reviewed or approved by WEX Inc..
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Leave & Time Off Breadth — Leave offerings are portrayed as a standout, with generous PTO and additional paid time for volunteering. Time-off flexibility is also positioned as a meaningful part of the overall rewards experience.
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Retirement Support — Retirement benefits are presented as strong, including a 401(k) match that is described as competitive. This element appears to materially strengthen the total rewards package even when cash compensation feels less compelling.
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Strong & Reliable Incentives — Variable compensation is sometimes framed positively through bonuses and uncapped earning potential in sales-oriented roles. Stock options are also cited as an additional reward component that can improve perceived total compensation.
WEX Inc. Insights
What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business. Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
