As an IT Support Specialist 1, you will be part of our central nearshore engineering hub in Brazil supporting global User Access Provisioning (UAP) and Identity Management platforms. In this role, you will handle frontline access lifecycle management, leverage AI-driven diagnostic tools for rapid ticket triage, and execute automated onboarding and offboarding workflows.
Key Responsibilities- Access Lifecycle Operations: Execute routine identity provisioning, deprovisioning, and entitlement modifications across enterprise systems including Okta, Active Directory, and SailPoint IIQ.
- AI & Automated Triage: Utilize generative AI tools and intelligent ticketing agents to summarize, categorize, and resolve incoming access requests and security incidents efficiently.
- SOP & Knowledge Execution: Follow and contribute to standard operating procedures (SOPs), runbooks, and knowledge articles to maintain operational consistency.
- Compliance & Auditing: Maintain strict adherence to SOX controls, security policies, and SLA targets for ticket resolution times.
- Process Enhancement: Identify repetitive manual tasks and collaborate with senior specialists to submit candidates for workflow automation and scripting.
- Experience in IT support, service desk, or identity management operations.
- Technical Domain: Basic understanding of Active Directory, Okta, SSO/MFA concepts, and RBAC (Role-Based Access Control).
- Automation & AI Aptitude: Familiarity with leveraging AI assistants (e.g., Copilot, ChatGPT) for troubleshooting, documentation, and basic query drafting.
- Process Mindset: High attention to detail regarding access security, compliance standards, and user validation.
- Languages: Fluent English (written and verbal) for seamless cross-geographic collaboration.
Skills Required
- Experience in IT support, service desk, or identity management operations
- Basic understanding of Active Directory
- Basic understanding of Okta
- Understanding of SSO and MFA concepts
- Understanding of RBAC
- Familiarity with AI assistants such as Copilot or ChatGPT for troubleshooting, documentation, and query drafting
- High attention to detail regarding access security, compliance standards, and user validation
- Fluent English, written and verbal
WEX Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WEX Inc. and has not been reviewed or approved by WEX Inc..
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Leave & Time Off Breadth — Leave offerings are portrayed as a standout, with generous PTO and additional paid time for volunteering. Time-off flexibility is also positioned as a meaningful part of the overall rewards experience.
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Retirement Support — Retirement benefits are presented as strong, including a 401(k) match that is described as competitive. This element appears to materially strengthen the total rewards package even when cash compensation feels less compelling.
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Strong & Reliable Incentives — Variable compensation is sometimes framed positively through bonuses and uncapped earning potential in sales-oriented roles. Stock options are also cited as an additional reward component that can improve perceived total compensation.
WEX Inc. Insights
What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business. Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
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