At Stryker, this role puts you at the center of financial operations, where your expertise directly impacts customer satisfaction and cash flow performance. You will play a key role in resolving complex invoice disputes while driving continuous improvements across processes. Join a collaborative and fast-paced environment where your contributions help shape efficient and scalable finance operations.
What you will do
Investigate and resolve customer invoice disputes by gathering relevant data and delivering accurate, policy-aligned solutions
Engage with customers via phone and email to obtain missing information and accelerate dispute resolution timelines
Record and track dispute activities in systems, ensuring full ownership until final resolution
Create and process credit and debit notes in ERP systems to correct financial discrepancies
Handle complex disputes independently and support junior team members in resolving escalated cases
Collaborate with cross-functional teams (Collections, Customer Experience, Pricing, Sales, and Master Data) to eliminate recurring issues
Analyze root causes and implement corrective actions to reduce dispute volumes and improve process efficiency
Achieve and exceed KPIs such as response time, productivity, and reduction of aged disputes while contributing to team performance
What you will need
Required
Minimum 3 years of experience in I2C, O2C, or customer service with dispute resolution responsibilities
Bachelor’s degree in Business Administration, Finance, Accounting, or related field
Fluent English and French (written and spoken)
Experience with ERP or collection systems (e.g., SAP, Oracle, or similar)
Advanced proficiency in Microsoft Office tools
Preferred
Experience in shared services or international finance environments
Skills Required
- Minimum 3 years of experience in I2C, O2C, or customer service with dispute resolution responsibilities
- Bachelor's degree in Business Administration, Finance, Accounting, or related field
- Fluent English and French (written and spoken)
- Experience with ERP or collection systems (e.g., SAP, Oracle, or similar)
- Advanced proficiency in Microsoft Office tools
- Experience in shared services or international finance environments
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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