Good Life Companies

I.T Manager

Posted 8 Hours Ago

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Hiring Remotely in Areia, Paraíba, BRA

In-Office or Remote

Mid level

Insurance • Financial Services

The Role

The I.T Manager oversees IT operations, develops policies, and manages infrastructure while ensuring compliance, security, and high-quality service support.

Summary Generated by Built In

Company Overview:

Good Life Companies is a fast-growing, independent RIA platform dedicated to empowering financial advisors to achieve true independence and long-term success. We provide education, tools, and ongoing support advisors need to build, manage, and grow thriving independent practices so they can focus on what matters most: serving clients, growing their business, and living their version of the good life.

Position Summary:

This role is responsible for overseeing the seamless operation of the organization's IT support services and overall IT infrastructure. You will also have the opportunity to lead continuous improvement efforts by optimizing technology in support of advisor and firm operations. The position requires strong critical thinking, troubleshooting, and interpersonal skills to ensure alignment with company goals and deliver measurable results. The role is accountable for developing and enforcing IT policies, managing software and hardware assets, and ensuring data security and compliance.

What Success Looks Like in 12–18 Months:

Primary owner of IT service and support infrastructure
Provide hands on management and strategic oversight of the department
Analyze current processes, activities and workstreams and develop tools and process improvements to optimize department and service excellence

Primary Responsibilities:

Operational Excellence

Research and recommend innovative and automated approaches for system administration tasks; identify outcomes that leverage our resources and provide economies of scale
Accountable for outstanding customer service to staff and team members
Create, track, and maintain reports and provide updates to upper management

Procedure Ownership

Develops and maintains effective relationships through effective, timely communication and meets deadlines.
Clearly documents all IT procedures and follows best practice change management for configuration changes to IT systems
Create and manage escalation procedures and ensure service levels are maintained.
Oversee the establishment of resources such as knowledge-based articles and white papers to resolve user issues

Technology Management

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
Repair and recover from hardware or software failures; coordinate and communicate with impacted departments
Ensure compliance with relevant laws, regulations, and best practices in IT support and cybersecurity

Leadership Intangibles:

Strong alignment with Good Life values in Winning Together:
- Being the best takes 110%
- Deliver on Your Promises
- Be Curious & Embrace Change
- Serving on Purpose for the Greater Good

· Ability to build trust and credibility across teams.

· Exceptional communication and critical thinking skills.

· Multi-tasking and time management skills

· Prioritization and triage of inbound service volume to meet SLA commitment

Required Skills:

· Proficiency in computer hardware, software, cabling, installation, networking, and security

· Setup, repair, and maintenance of networking equipment

· Excellent understanding of IT infrastructure, including hardware, software, and network systems.

· Exceptional time management and prioritization skills.

Required Qualifications:

Bachelor’s Degree required; preferred in Information Technology, Computer Science and Network Administration or related field
4-6 years of experience in IT service and support
Proven experience in Managed Services, Tech Support, and IT Infrastructure

Position will start as remote in the Charlotte area with the expectation of moving to in office once a location is secured.

Top Skills

Cabling

Computer Hardware

It Infrastructure

Networking

Security

Software

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The Company

HQ: Reading, Pennsylvania

113 Employees

Year Founded: 2012

What We Do

Our mission is to help more Americans and business owners achieve their version of the Good Life. We do that by serving independent advisors, helping them stay focused on their priorities and goals by making it easy for them to focus on their clients. Good Life offers a comprehensive platform of services and solutions that empower independent financial advisors throughout the lifecycle of their business, including a turnkey platform to launch their business; services to manage the practice; investment management, financial planning, and insurance services to grow their client relationships; and partnership to support strategies for growth and monetization. Securities offered through LPL Financial Member FINRA/SIPC. (www.finra.org/www.sipc.org) Investment advice offered through Good Life Advisors, LLC, a registered investment advisor. Good Life Companies and Good Life Advisors, LLC, are separate entities from LPL Financial. Third-party posts found on this profile don’t reflect the views of LPL Financial and haven’t been reviewed by LPL Financial as to accuracy or completeness. The financial professionals associated with LPL Financial may discuss or transact business only with residents of the states in which they are properly registered or licensed. No offers may be made or accepted from any resident of any other state.