Hybrid Software & SaaS Renewal Representative

Posted Yesterday
Be an Early Applicant
2 Locations
Remote or Hybrid
Mid level
Software
The Role
Drive customer retention and recurring revenue by managing software and SaaS renewals within a defined territory. Engage customers through phone, video, and email; assess renewal needs and risks; present multi-year options; identify upsell and cross-sell opportunities; collaborate with account executives, customer success teams, partners, and distributors; resolve conflicts; maintain forecasts; and close renewal transactions.
Summary Generated by Built In

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

  • Commvault does not conduct interviews by email or text.
  • We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
  • Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.

If you suspect a recruiting scam, please contact us at [email protected] 


About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Location: Republic Ireland, Dublin, or UKI

As an organization, we're committed to an excellent work culture that adopts our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.

The role:  

As a Hybrid Software & SaaS Renewal Representative, you will play a pivotal role in driving customer retention and growth within a defined territory. Focused on achieving sales targets by renewing existing Commvault customers, you will lead efforts in the Land-Adopt-Expand-Renew journey to ensure continued success and value realization. This is an inside sales role that relies heavily on proactive customer engagement through telephone, video conferencing, and email communication. Your ability to build relationships, identify opportunities, and close sales independently will directly impact Commvault’s recurring revenue streams.

What You Will Be Doing:

  • Customer Engagement: Maintain consistent and meaningful communication with customers throughout the renewal sales cycle to reinforce value and satisfaction.
  • Renewal Scoping: Assess current and future customer environments, presenting multi-year subscription renewal options that align with their evolving needs.
  • Risk Assessment: Proactively identify the renewal risk and mitigation, including identifying risks early, maintaining accurate risk status, and driving mitigation actions with the relevant stakeholders to support successful renewal outcomes.
  • Upsell and Cross-Sell: Identify and close additional opportunities during renewal discussions, ensuring that customers maximize their investment in Commvault solutions.
  • Collaboration: Partner closely with Field Sales Account Executives, Customer Success Managers (CSMs), Partners, and Distributors to align strategies and deliver seamless customer experiences.
  • Conflict Resolution: Navigate challenging situations with professionalism, creating actionable paths to resolution while securing stakeholder buy-in.
  • Process Improvement: Actively contribute to the development of new processes, embracing innovation within a results-driven framework.
  • Follow-Through: Execute all follow-up actions from meetings to ensure customer satisfaction and successful deal closure.

Key Skills: Hybrid Software & SaaS Renewal Representative

  • Communication Skills
  • Research and Prospecting
  • Resilience and Persistence
  • Relationship Building
  • Time Management
  • Objection Handling
  • Adaptability
  • Goal-Oriented Mindset
  • Closing Skills

What You Need to Be Ready:

  • A minimum of 4 years’ experience in renewal sales or inside sales.
  • An energetic, self-starting mindset with a consultative sales approach.
  • A proven ability to drive high transaction volumes and increase sales revenue.
  • Exceptional verbal and written communication skills to engage customers effectively.
  • A results-driven attitude with strong analytical and negotiation skills.
  • Comfortable working in a collaborative, team-oriented environment.
  • Demonstrated ability to manage territories, ensuring accurate forecasting and deal execution.
  • Experience with Salesforce (SFDC) is highly preferred.

You’ll love working here because:

  • We offer an attractive compensation package.
  • Employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An all-embracing company culture, an opportunity to join our Employee Resource Groups

Join us in shaping the future of cyber resilience – where your skills, innovation, and passion make a real impact. Together, we will redefine what's possible in the world of data protection and business resilience!


#LI-SS1

#LI-REMOTE

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].


Commvault's Privacy Policy


Skills Required

  • Minimum of 4 years of experience in renewal sales or inside sales
  • Consultative sales approach with an energetic, self-starting mindset
  • Proven ability to manage high transaction volumes and increase sales revenue
  • Exceptional verbal and written communication skills
  • Strong analytical and negotiation skills
  • Ability to work collaboratively in a team-oriented environment
  • Experience managing territories, forecasting accurately, and executing deals
  • Experience with Salesforce (SFDC)

Commvault Systems, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commvault Systems, Inc. and has not been reviewed or approved by Commvault Systems, Inc..

  • Healthcare Strength — Healthcare options are broad, with multiple medical plan choices alongside dental, vision, mental‑health resources, and fertility support. These offerings, paired with EAP and wellbeing tools, are often regarded as a strong part of the package.
  • Leave & Time Off Breadth — Time off includes manager‑approved Freedom PTO, paid holidays, and sick time. The breadth and flexibility are commonly seen as strengths.
  • Equity Value & Accessibility — An employee stock purchase plan with a discounted, look‑back feature provides accessible ownership upside. This equity component is often viewed as a standout element of the total package.

Commvault Systems, Inc. Insights

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The Company
HQ: Tinton Falls, NJ
3,464 Employees
Year Founded: 1996

What We Do

Commvault's data protection and information management solutions provide mid- and enterprise-level organizations worldwide with a significantly better way to get value from their data Commvault can help companies protect, access and use all of their data, anywhere and anytime, turning data into a powerful strategic asset.

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