Job Overview:
Everybody talks about it, but for us, Responsible Gaming is a mindset and core to our business. We are looking for a Hybrid RG Analyst who shares our integrity and actually cares.
Are you a responsible person with a keen eye for details? Join our journey towards safer iGaming.
The Hybrid RG Analyst contributes to the responsible gaming development, maintenance and growth, and ensures that responsible gaming operations are completed in a timely and effective manner.
This position is on a full-time basis 40 hours a week with 24/7 services.
About Play North
We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and the Netherlands.
We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands.
Following our success in those regulated markets, we are now expanding into Portugal. Having officially obtained our Portuguese licence, we are ready for the launch of Vincino.pt and are looking for more A-class talent to join our mission of building the next iGaming giant. Are you a self motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you!
Responsibilities:
- Investigate and analyse customers’ gameplay and data to flag any potential responsible gaming-related issues.
- Communicate and suggest appropriate intervention tools such as limits for potentially ‘at risk’ players by Phone, Email and Chat.
- In-depth review of accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring.
- Create and maintain detailed records of communication, information, interventions and checks carried out.
- Promote awareness of responsible gaming issues among staff, mainly to the operational teams.
- Ad hoc tasks and projects assigned by RG Team Leader and Head of RG.
- Raise suggestions for improvements to systems and procedures.
- The RG Hybrid Analyst shall report to the RG Team Leader.
Requirements:
- A good knowledge of written and spoken English.
- A service-minded person willing to do his / her utmost to ensure a safe and responsible experience for our customers.
- A flexible team player who is able to work independently.
- Solution-minded problem solver.
- An eye for detail.
- A ‘can do’ and hands-on approach.
What we offer:
- Competitive salary based on experience and qualifications.
- Brand new offices.
- Private parking.
- Private Health insurance.
- Wellness allowance up to €600 per year.
- Employee assistance program with Richmond Foundation.
- Birthday wishes with something special.
- Office lunches and daily nibbles such as fresh fruit and healthy snacks.
- Meal allowance.
- Lots of great company discounts.
"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at [email protected]."
Skills Required
- Good knowledge of written and spoken English
- Service-minded attitude to ensure a safe and responsible customer experience
- Flexible team player able to work independently
- Solution-minded problem solver
- Strong attention to detail
- Can do, hands-on approach
- Willingness to work full-time (40 hours/week) within a 24/7 service environment
- Ability to communicate interventions via phone, email and chat
What We Do
Play North Ltd is the global iGaming company that brought you Pikakasino in Finland and Kansino in the Netherlands. Since 2018 we have bent over backwards to create fast, safe and simple online casinos where there are fewer distractions and noise and more happy customers. We only operate in regulated markets and highlight responsible gaming throughout our operations. We are a constantly growing team of around 100 individuals. We are located on the sunlit island of Malta and the vibrant Estonian capital Tallinn. Our Culture We put our fists in the air for simplicity, honesty and integrity - the values we live and work by every day. Things are just easier without complex bureaucracy and obscurity. We value every team player and believe in freedom and trust. We operate on a hybrid working model to combine the best of both worlds - the good vibes of our brand-new offices and the comfort of remote work. Flexibility is everything. We work hard and make things happen. But we also have lives! Things get done in the most professional manner, but we also love to have fun. We believe the best results are achieved in a relaxed and fun atmosphere. Beer Fridays, a book club, shared lunches, poker tournaments, sports events, parties, company trips - whatever makes us happy, we make it happen. But the world doesn’t spin around us. We are proud to announce that we are members of the Academy of Givers. At Play North we want to enhance our community of givers to improve philanthropic and corporate responsibility efforts.
