HYBRID - Inside Sales Coordinator

Our parent company UFP Industries, was founded in 1955. Today, UFP Site Built is the leader in designing and manufacturing value-added wood and non-wood products for the construction industry. We offer a wide variety of wood structural components, aluminum decks and rails, and cold formed steel structural components.

The Inside Sales Coordinator is responsible for interacting with new & existing customers primarily by phone and email. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Hybrid Schedule: Hybrid Schedule will begin after training is complete in 6-12 months

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction

• Facilitates the scheduling of orders and resolving issues including, but not limited to: back orders, on-hold orders

• Review order status and ensure timely picks to meet delivery deadlines

• Complete and accurate data entry of quote/order details per take off specifications

• Work independently to meet individual goals while supporting the team to meet team goals

• Communicates sample needs for customers/dealers/contractors with the plant

• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates

• Works with account managers to comply with customer request and to solve customer problems

• Maintains positive relationships with sales, shipping and other internal departments

• Works with Product Managers to enhance sales programs

• Attends shows and product introductions when necessary

• Attends various product trainings, as needed

• Prepares various reports and correspondence as required

• Performs other duties as required

Qualifications

• Minimum of high school graduate

• Minimum two years of experience in customer services

• Strong communication skills, written & oral, ability to multitask

• Organized and excellent attention to detail

• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)

• Working knowledge of various office equipment (computer, scanner, etc.)

Compensation & Benefit Information:

Hourly Pay Range: $24.00-28.00 per hour

Bonus/Incentive Pay

Position eligible for quarterly bonus; with an additional discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees:

• Medical insurance

• Health savings account with company contribution

• Dental insurance

• Vision insurance

• Basic and voluntary life insurance

• Disability insurance

• 401(k) plan with company match

• Paid vacation and holidays

• Stock purchase program with employee discount

• Educational reimbursement

• Wellness programs and challenges

• Other supplemental benefits