The Role
Coordinate customer communication, order scheduling, quotes, order data entry, and issue resolution. Support account managers, collaborate with sales, shipping, and product teams, communicate product updates, and participate in training, trade shows, and launches. The role requires strong organization, attention to detail, multitasking, and customer service skills in a fast-paced construction products environment.
Summary Generated by Built In
Inside Sales Coordinator – Hybrid (Lafayette, CO)Build Your Career with a Leader in Construction InnovationAt UFP Site Built, we’re not just manufacturing wood and non-wood products—we’re shaping the future of construction. As a national leader in value-added building solutions, we specialize in wood structural components, aluminum decks and rails, and light gauge steel systems that help build the communities of tomorrow.We’re looking for a proactive and detail-oriented Inside Sales Coordinator to join our dynamic team. This is your opportunity to play a key role in supporting our customers and sales team, while growing your career in a collaborative, fast-paced environment.What You’ll DoAs an Inside Sales Coordinator, you’ll be the vital link between our customers and our internal teams. You’ll ensure smooth communication, accurate order processing, and exceptional service delivery. Your responsibilities will include:
- Build strong relationships with customers through regular communication via phone and email.
- Coordinate order scheduling and resolve issues such as back orders or delivery delays.
- Ensure accuracy in data entry for quotes and orders based on take-off specifications.
- Support account managers by helping fulfill customer requests and troubleshoot problems.
- Collaborate across departments including sales, shipping, and product management.
- Communicate updates to customers through bulletins, brochures, and program information.
- Participate in product training and attend trade shows or product launches as needed.
- Contribute to team success by meeting individual goals and supporting team objectives.
- High school diploma or equivalent required.
- 2+ years of customer service experience, preferably in a sales or construction-related environment.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work independently in a fast-paced setting.
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with business software is a plus.
- Hybrid schedule available after 6–12 months of training.
- Hourly pay: $24.00–$28.00 per hour, based on experience.
- Quarterly bonus eligibility, plus potential annual discretionary bonus.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- Health savings account with company contribution
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee stock purchase program
- Education reimbursement
- Wellness programs and more
The Company is an Equal Opportunity Employer.
Skills Required
- High school diploma or equivalent
- 2+ years of customer service experience, preferably in a sales or construction-related environment
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask and work independently in a fast-paced setting
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
UFP Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about UFP Industries and has not been reviewed or approved by UFP Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, an HSA with a company contribution, company-paid life and disability, an EAP, and a health concierge service. The package is framed as a premium set of benefits supporting employees and their families.
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Equity Value & Accessibility — Employees can buy company stock through an Employee Stock Purchase Program at a discount. Additional ownership perks such as stock gifts tied to service milestones are highlighted in parts of the materials.
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Retirement Support — A 401(k) plan with a company match is available, including pre-tax and Roth options with various investments. Eligibility commonly begins within the first months of employment, encouraging earlier participation.
UFP Industries Insights
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The Company
What We Do
UFP Industries is a holding company whose operating subsidiaries – UFP Packaging, UFP Construction and UFP Retail Solutions – manufacture, distribute and sell a wide variety of products used in residential and commercial construction, packaging and industrial applications. Founded in 1955, the company has operations in North America, Europe, Asia and Australia.
