HW Operations Program Manager

JD- Operations Program Manager

Job Summary

• We are seeking an experienced and strategic Hardware Operations Program Manager to lead cross-functional initiatives, drive process improvements, transfer products and ensure seamless execution of operational programs. This role bridges strategic planning and day-to-day execution, working closely with leadership and various cross functional teams to deliver high-impact outcome to our business.

Key Responsibilities

• Plan, coordinate, and execute complex operational programs and initiatives across departments
• Identify inefficiencies and implement process improvements to enhance productivity and scalability
• Define and implement phase gate strategy into new hardware programs
• Track program performance using KPIs and dashboards; report progress to stakeholders
• Manage budgets, timelines, and resource allocations for projects and operational initiatives
• Collaborate with teams such as Supply Chain, IT, Finance, and Customer Support to ensure alignment
• Lead regular program reviews and facilitate communication among stakeholders
• Support change management initiatives and ensure smooth adoption of new processes and systems
• Mentor junior team members and foster a culture of continuous improvement
• Proactively manage and communicate manufacturing activities, promptly escalating risks and recovery plans as needed
• Champion a culture of continuous improvement within the manufacturing process, identifying and implementing opportunities for optimization

Basic Qualifications

• Bachelor’s degree in Business, Operations Management, Engineering, or a related field; MBA or PMP certification is a plus
• 5+ years of experience in operations, program management, or a similar role
• Strong project management skills with familiarity in tools like Arena, Jira, or Microsoft Project
• Excellent analytical and problem-solving abilities
• Effective communication and stakeholder management skills
• Experience working in a green field, fast-paced and dynamic environment

Why Us:

• Nexthop AI is an infrastructure startup based in Santa Clara, CA, focused on building efficient AI infrastructure for the world's largest cloud operators. The team comprises seasoned industry experts who drive disruptive technical innovations in AI and Cloud networking through collaborative product design and engineering capabilities. Our company bolsters all the advantages of working at a startup with the expertise of a seasoned team who have successfully built startups into thriving companies. Here you’ll have the unique opportunity to collaborate and learn from top-tier engineers, while still working on mission critical projects. If you are excited to learn, solve hard problems at the forefront of computer systems, and be a part of shaping a burgeoning company, this is the place for you.