Human Resources Outsourcing, Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

As a Human Resources Outsourcing (HRO) Manager at RSM, you will play a strategic leadership role in overseeing HR service delivery for multiple clients across diverse industries. You will lead a team of HR Consultants, ensuring high-quality HR support, compliance, and operational excellence for small and mid-sized businesses. This role requires a balance of hands-on HR expertise, people management, process improvement, and strategic advisory capabilities to support clients in navigating complex HR challenges. Additionally, the HRO Manager will contribute to business development, HRIS implementations, and HR assessments.

Responsibilities:

• Client & Team Leadership: Oversee a team of HR Consultants, ensuring the effective execution of HR operations, compliance, and advisory services for multiple clients.
• HR Advisory & Compliance: Provide strategic HR guidance on employee relations, performance management, legal compliance, and HR best practices.
• Process Optimization & Scalability: Develop and standardize repeatable, scalable HR processes that improve efficiency and consistency across clients.
• Multi-Client HR Oversight: Manage HR service delivery across multiple clients or business units, ensuring tailored and compliant HR support.
• HRIS Implementation & Technology Management: Lead and support client side HRIS selection, implementation, and optimization (e.g., Rippling, UKG, ADP, Paychex, Paylocity).
• Mergers & Acquisitions (M&A) Support: Assist with HR due diligence, risk assessment, and post-merger integration strategies.
• HR Assessments & Compliance Reviews: Conduct comprehensive HR compliance assessments, identify potential risks, and develop corrective action plans to ensure regulatory adherence and operational efficiency.
• Business Development & Practice Growth: Support proposals, client presentations, and service expansion initiatives as an HR subject matter expert.
• Talent Development & Team Coaching: Mentor and develop HR Consultants, ensuring continuous learning and professional growth.
• Ambiguity & Change Management: Lead teams and clients through organizational change, workforce transitions, and evolving business needs.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5–10+ years of HR experience, with at least 3+ years in a leadership or management role.
• Experience managing HR professionals (mentoring, coaching, performance management).
• Multi-client or multi-business unit experience (consulting, outsourcing, or large corporate HR roles with multiple stakeholders).
• Expertise in HR strategy, compliance, policy development, and process improvement.
• Experience advising on complex HR matters (employee relations, performance management, legal compliance, investigations).
• Proven ability to build, optimize, and scale HR processes.
• Strong project management skills (HR technology implementations, mergers/acquisitions, assessments).
• Experience with HRIS selection and implementation (Rippling, UKG, ADP, Paychex, Paylocity, etc.).
• Ability to manage ambiguity, lead through change, and navigate complex stakeholder needs.
• Excellent communication and relationship-building skills (internal teams, clients, leadership).
• Travel up to 25% may be required based on client and business needs.

Preferred Qualifications:

• SHRM and/or HRCI certification
• Experience in HR outsourcing or HR consulting firms.
• Benefits certifications or insurance licenses are a plus.
• Experience supporting multiple industries and consulting on HR best practices.
• Familiarity with HR compliance assessments, M&A, and HR process automation.
• Business development support experience and/or willingness to learn (proposals, client meetings, service expansion).

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.