Our Human Resources Operations Specialist delivers high quality support across all of HR, serving as the first point of contact for supporting employees and managers with inquiries that could include: coaching corrective‑action steps, and maintaining accurate records. Acting as an HR operational SME, this role drives efficiency and consistency by training colleagues, managing transactions in the Human Capital Management System (HCM), and directly supporting HR Business Partners and Recruiters.
Salary
$65,000 ~ $75,000
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience.
Hybrid Work
This position will be hybrid, having the regional availability to come in our Office 2 days a week.
Our office location: WPS Corporate Center Building - 1717 W. Broadway in Madison, WI.
How do I know this opportunity is right for me? If you:
- Would enjoy serving as a first-line resource for managers and employees, responding to questions regarding HR policies, procedures, and systems.
- Can navigate and escalate complex or sensitive issues to HR Business Partners.
- Like supporting HR Business Partners in handling low-risk employee‑relations inquiries, including attendance, minor performance concerns, and routine policy violations.
- Can provide guidance on documentation, timelines, and next steps in a variety of processes.
- Enjoy providing guidance and coordinating routine HR transactions such as job changes, terminations, and salary changes, along with ensuring proper documentation and adherence to internal processes.
- Thrive when supporting the administration of HR programs and processes including performance reviews, employee engagement, and compliance training.
- Can act as an HR operational process SME— develop and maintain SOPs, workflows, and governance documentation, deliver training to HR colleagues and organizational leadership.
- Partner to identify opportunities for enhancements and efficiencies in existing HR procedures.
- Can monitor and respond to unemployment claims.
Minimum Qualifications
- Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or related field.
- 3 or more years of progressive HR experience, in a generalist, coordinator, or HR support role.
- Demonstrated experience processing E‑Verify and managing background screenings.
- Familiarity with employment laws and HR practices.
- Strong interpersonal and communication skills; able to interact effectively with employees at all levels.
- Detail‑oriented with a strong process‑improvement mindset.
- Strong data‑entry accuracy and reporting skills.
Preferred Qualifications
- Experience with HCM platforms (e.g., UKG Pro, Workday, ADP).
- Strong technical skills and experience with technologies that could include MS Office (Excel, Word, Teams, PowerPoint, Power BI, Copilot).
Remote Work Requirements
- High speed cable or fiber internet
- Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
- Please review Remote Worker FAQs for additional information
Benefits
- Hybrid work
- Performance bonus and/or merit increase opportunities
- 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
- Competitive paid time off
- Health insurance, dental insurance, and telehealth services start DAY 1
- Professional and Leadership Development Programs
- Review additional benefits: (https://www.wpshealthsolutions.com/careers/)
Who We Are
WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.
Culture Drives Our Success
WPS’ culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.
We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.
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This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
WPS Health Solutions is celebrating 75 years in business as a highly regarded government contractor and leader in the insurance industry. In 2021, the Wisconsin State Journal named WPS as a Top Workplace in the Madison area. WPS has several divisions committed to delivering high-quality service to our customers. - WPS Health Insurance and WPS Health Plan offer affordable health plans for individuals, small businesses, and large businesses, plus benefits administration. - WPS Government Health Administrators administers Part A and Part B Medicare benefits—services we have provided since the program’s inception—for millions of seniors in multiple states. - WPS Military and Veterans Health serves millions more beneficiaries who are active in the U.S. military, veterans, and their families. - EPIC Specialty Benefits has offered voluntary nonmedical benefits, such as term life, disability, dental, and vision, for more than 35 years. WPS also actively partners with nonprofit organizations to help make lasting changes in the communities we serve, with an emphasis on health issues, especially for military and veterans, women, and children.
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