Human Resources Operations Manager
Delta Defense, LLC | West Bend, WI
Lead People. Own the Details. Make an Impact.
The Human Resources Operations Manager leads the operational and analytics backbone of Delta’s People team, with responsibility for payroll, benefits, compliance, systems, and processes.
This isn't simply a role about managing processes and systems. It's about leading people, strengthening HR operations, and building a foundation that allows our employees and business to thrive.
Reporting to the Vice President of Human Resources, this leader keeps the engine running so the rest of the team can focus on partnering with the business: accurate pay and benefits, trusted people data, working systems, and sound operational compliance. It’s hands-on leadership — close enough to the work to coach it, senior enough to own the function.
Lead, coach and develop your team
- Provide hands-on leadership to HR professionals supporting HRIS, People Analytics, Payroll and Benefits.
- Set clear expectations, establish priorities, and drive individual and team performance.
- Coach, mentor, and develop team members, building capabilities, confidence, and opportunities for professional growth.
- Promote cross-functional knowledge sharing and cross-training to strengthen operational resilience and reduce single points of dependency.
- Foster a culture of ownership, accountability, collaboration, and getting the details right.
Fuel the People operations engine
- Own accurate, on-time payroll and benefits administration across Delta’s multi-state footprint.
- Own a reliable HRIS and a people-analytics capability leadership can trust — clean data, useful reporting, and a sensible systems roadmap.
- Manage HR systems and vendors, and keep processes simple, documented, and built to scale.
Compensation & benefits operations
- Run compensation and benefits benchmarking (PayFactors) and bring forward clear, well-supported recommendations.
- Compensation and benefits strategy sits with the Vice President of Human Resources; this role supplies the data, analysis, and options that inform it and executes against it.
Champion compliance & accountability
- Maintain oversight of HR operational compliance, including employment records, I-9 requirements, payroll practices, regulatory filings, and audits.
- Keep HR operations aligned with employment law and company policy, flagging risk to the VPHR/legal early.
- Establish consistent, reliable practices that protect our employees and the organization.
Partner across the People team
- Collaborate with Talent Acquisition, People Business Partners, Learning & Development, and Culture teams to ensure HR systems, processes, and information effectively support their work.
- Provide operational expertise and reliable workforce data to inform compensation decisions, job leveling, offers, and other key people initiatives.
- Identify opportunities to streamline processes, resolve challenges, and deliver a consistent employee experience.
What we’re looking for
- Bachelor’s in HR, Business, Finance, or a related field, or equivalent combination of education and experience. A certification in HR, comp, or payroll (SHRM-CP/SCP, CCP, CPP, PHR) is a plus, not a requirement.
- 5+ years of progressive experience in HR, including significant responsibility for HR operations.
- Experience overseeing payroll, benefits, HRIS, and employment compliance is essential. Hands-on knowledge of HRIS/HCM systems and people data/reporting, plus multi-state payroll and benefits administration. Solid grasp of employment and pay compliance.
- Demonstrated experience directly managing, coaching, and developing employees.
- Genuinely enjoys growing early-career talent — not just running process.
- Organized, detail-strong, and calm under deadlines; low ego, high ownership. A real fit for Delta’s culture.
This position is located at our Headquarters in West Bend, WI.
Why Delta Defense?Do work that matters. Grow with a company that keeps moving forward.
At Delta Defense, we’re united by a mission bigger than any one role: helping responsible Americans protect the people they love. That mission shows up in everything we do and in everyone we hire.
Growth here isn’t just about getting bigger. It’s about getting better.
- 15 consecutive years on the Inc. 5000 list of America’s fastest-growing private companies. This distinction is shared by just eight companies on the 2026 list.
- More than 860,000 USCCA Members served nationwide. Serving them well is why we’re here and why the work matters. We are obsessed with the people we serve.
- A culture committed to growth. We invest in our people, sharpen how we work, and never settle.
- Meaningful work with real impact. Every role contributes to moving our mission forward.
We’re built different. If that sounds like you, discover what’s possible at Delta Defense.
Learn more at https://www.deltadefense.com/careers.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in HR, Business, Finance, or a related field, or equivalent education and experience
- 5+ years of progressive HR experience with significant HR operations responsibility
- Experience overseeing payroll, benefits, HRIS, and employment compliance
- Hands-on knowledge of HRIS/HCM systems and people data reporting
- Experience administering multi-state payroll and benefits
- Strong understanding of employment and pay compliance
- Experience directly managing, coaching, and developing employees
- SHRM-CP, SHRM-SCP, CCP, CPP, or PHR certification
Delta Defense LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Defense LLC and has not been reviewed or approved by Delta Defense LLC.
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Leave & Time Off Breadth — PTO is characterized as generous at the outset, supplemented by paid holidays and volunteer time. Time-off structures are presented as a core strength of the package.
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Retirement Support — A 401(k) plan with an immediately vested company match is emphasized. The retirement offering is framed as generous, reinforcing long-term financial support.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include on-site fitness, wellness reimbursements, and access to licensed mental-health therapists. Mission-aligned perks like complimentary USCCA membership, training access, and personal/home security reimbursements add distinctive value.
Delta Defense LLC Insights
What We Do
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row #1 Milwaukee Journal Sentinel Top Workplace - Five years in a row #1 Milwaukee Business Journal Best Place to Work - Five years in a row We are a fun, fast-paced and rewarding place to work and grow! Delta Defense LLC is a growing team of innovative, hard-working, fun-loving people who embrace our mission and our culture.
