Location: 5 days in NY office (Chelsea)
Job Type: Full-Time
Department: People
Reports to: Vice President, Talent Management
Salary: $110,000-$140,000 DOE plus excellent benefits package
Role Description
The HR Operations Manager will own and scale the systems, processes, programs, and data infrastructure that power our People function. You will lead and partner on the development, implementation, and continuous improvement of operational processes and systems that support the full employee lifecycle—from recruiting to offboarding. This is a highly hands-on role for an HR Operations leader who is equally comfortable running payroll, managing benefits, implementing HR technology, auditing complex data, and turning workforce data into actionable business insights.
This role ensures our HR operations are compliant, secure, data-driven, and built to scale, while also providing a seamless employee experience. This is a hands-on individual contributor role partnering with cross-functional stakeholders and building the foundation of our core HR functions including compensation, benefits, HRIS, payroll, and compliance. This role will report to Vice President, Talent Management.
Key Responsibilities- Own and execute end-to-end HR operations across the employee lifecycle, including onboarding, payroll, benefits, compensation, performance management, learning and development, and offboarding.
- Manage full-cycle payroll for salaried and hourly employees, including timecards, payroll changes, deductions, audits, reconciliations, and issue resolution to ensure accurate and timely payroll.
- Own administration and continuous improvement of employee benefits, 401(k), equity, lifestyle perks, and other total rewards programs.
- Lead annual open enrollment and benefits initiatives, including vendor management, employee communications, system configuration, audits, and identifying creative ways to enhance benefit offerings.
- Lead the end-to-end selection and implementation of a new HRIS and payroll vendor, from requirements gathering and vendor selection through configuration, integrations, data migration, auditing, testing, launch, go-live, and optimization.
- Own and optimize the People team's HR technology ecosystem, including HRIS/payroll, Lattice, EasyLlama, Notion, and other HR tools and systems.
- Develop, streamline, and automate scalable HR processes, workflows, methodologies, templates, and toolkits that improve operational efficiency and the employee experience.
- Build and maintain dashboards and reporting across headcount, turnover, hiring, compensation, payroll, benefits, performance, compliance, and workforce planning. Identify business insights, risks, and opportunities and provide actionable recommendations to senior leadership.
- Lead cross-functional HR projects from planning through execution, establishing clear milestones, ownership, timelines, documentation, and measurable outcomes.
- Serve as a trusted point of contact for employees and managers, providing timely HR support, guidance on policies and procedures, and effective resolution of HR Operations issues.
Required:
- 5+ years of progressive HR management and leadership experience, with direct ownership and accountability for HR Operations, programs, systems, processes, and cross-functional initiatives.
- Strong hands-on experience managing full-cycle payroll for salaried and hourly employees, including timecards, audits, reconciliations, deductions, and issue resolution.
- Demonstrated experience leading HRIS and/or payroll system implementations or migrations, including vendor selection, project management, configuration, data migration, testing, and launch.
- Hands-on experience managing employee benefits, 401(k), equity, open enrollment, and total rewards programs.
- Strong HR technology experience with platforms such as Justworks, Lattice, EasyLlama, Notion, or comparable HR systems.
- Advanced Excel/Google Sheets and HR analytics skills, including pivot tables, complex formulas, data reconciliation, and analysis across multiple datasets.
- Demonstrated ability to build dashboards and workforce reporting, identify trends, and translate HR data into actionable business insights for leadership.
- Strong knowledge of U.S. employment laws and HR compliance, with excellent project management, problem-solving, attention to detail, and stakeholder management skills.
Preferred:
- Experience leading HR Operations within a high-growth, startup environment.
- Proven experience independently leading an end-to-end HRIS and/or payroll vendor selection and implementation.
- Bachelor's degree in Human Resources, Business Administration, or a related field, and/or HR certification such as SHRM-CP/SCP or PHR/SPHR.
- Entrepreneurial DNA: a ‘builder’ mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.
Skills Required
- 5+ years of progressive HR Operations and leadership experience
- Experience with HRIS platforms such as JustWorks, Lattice, EasyLlama, or equivalent
- Experience with HR analytics tools
- Strong knowledge of U.S. employment laws and regulatory requirements
- Demonstrated success in process improvement, HR service delivery, and project management
- Tech-savvy and systems-oriented, with experience building and scaling infrastructure
- Excellent communication, collaboration, and stakeholder management skills
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
- Master's degree or HR certifications
- Experience supporting performance review cycles or benefits open enrollment end-to-end
- Familiarity with healthcare, high-growth startup, or other regulated industry environments
- Entrepreneurial builder mentality and ability to operate in high-ambiguity environments
What We Do
Better care for every patient, everywhere: Phamily from Jaan Health For over 4 billion people around the globe, the word “jaan” means life or love. We all cherish the lives and health of those we love. At Jaan Health, nothing is more important than enabling high-quality healthcare for all patients, everywhere, all the time. We believe: High-quality care is only possible when physicians are fairly compensated for all the work they do Physicians can improve clinical outcomes when they can move from reactive, episodic care to proactive care management Patients should be empowered with guidance and support from trusted health care providers wherever and whenever they need it For nearly a decade, we have been building easy-to-use, AI-driven technology to enable medical groups, health systems, and ACOs to better deliver high-ROI, high-quality proactive care across their entire population. Our software platform Phamily has transformed chronic disease management with simple and satisfying technology that lets physicians and care teams focus on increasing patient care, not paperwork.
