Human Resources Operations Junior Specialist

Changing Lives, Transforming Careers
At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.
With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.
Join us and shape a future where sound connects, inspires, and transforms lives.
Life at Amplifon:
Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career. 
Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

About the role:

The HR Operations Junior Specialist provides operational and administrative support across the employee lifecycle, ensuring HR processes are delivered efficiently, accurately, and in line with company policies and employment legislation. This role supports day-to-day HR operations, maintains employee data integrity, and acts as a first point of contact for routine HR queries.

In addition, once the HR associate is up to speed on the above, the role will grow to encompass other HR related activities, including but not limited to, engagement and retention activities, learning and development and HR business partnering including employment relations.

Key Responsibilities:

General Administration 

• Assist with drafting HR related documentation including new contracts, contract variations, updates and changes to an employee’s T&C’s including other ad hoc letters as required
• Ensure all filing of employee documents are stored in employee files (e-files)
• Ensure employee new starter packs are kept in supply with all relevant documentation
• Other administration duties as and when required by your manager and the HR Director
• Contribute to, and support the HR Team in process review and improvements
• Manage end-to-end HR processes across the employee lifecycle, including onboarding, changes, and offboarding
• Compile and provide a fortnightly data snapshot to Payroll on employee lifecycle changes which affects payroll. Maintain and own the HR Metrics spreadsheet, ensuring it is updated weekly with all relevant changes

HR Governance 

• Responsible for the accurate data entry of all new starters, processing of leavers and all variations to current employees 
• Maintain current employee records including regular reporting and data checking
• Upholding the back office organisational structure including adding/removing/updating clinics & departments when required, & individual Clinic Managers 
• Assist with HR reporting and data audits as required

Employee Exit Management

• Schedule and conduct exit interviews with departing employees in a timely and confidential manner
• Use standard exit interview templates to gather consistent feedback on reasons for leaving, role experience, and engagement drivers
• Document and record feedback accurately in HR systems or trackers
• Identify trends and recurring themes, escalating key insights or risks to the HR team as required
• Ensure exit feedback is handled sensitively and in line with privacy and data confidentiality requirements

Parental Leave Application

• Provide employees who are about to go on Parental Leave, a Parental Leave information package
• Record details in the HR Metrics Spreadsheet & pass this information to Payroll for accurate processing
• Liaise with CSM/AM on employees return to work dates ensuring a smooth process

Recognition Events & Staff Engagement

• Coordinate the full process of service awards and other recognition gifts when required
• Lead & coordinate the “amplify together” agenda

Internal Communications

• Support in maintaining current content on company intranets (Bay & Dilworth) including policies and procedures  
• Assists booking training rooms and helping facilitate materials when required                                                                                                                                                 

Qualifications, Skills & Behavioural Attributes:

Education & Experience Required 

• 2 years HR Administrator experience in a similar role preferred
• Undergraduate Degree in Human Resource Management or Business Administration desirable but not essential

Skills & Competencies

• Ability to successfully create comprehensive reporting
• Ability to interpret results to assist in developing and planning  recommendations within the HR remit of work
• Ability to plan and manage complex administrative systems and practises
• Intermediate to Advanced knowledge of Microsoft Office suite i.e. Powerpoint, Word, Excel etc.)
• Knowledge and experience using Oracle or cloud-based software (HRIS) 
• A problem solver who can improve processes on an ongoing basis
• Very strong attention to detail 
• Excellent time management skills and highly organised
• Excellent interpersonal and communication skills who can engage with both internal and external key stakeholders

Behavioural Competencies 

• Confident and energetic person with a drive to succeed who possesses “can do” attitude
• Ability and willingness to be flexible and adaptable to change
• Can work collaboratively in a team environment but can also be a self-starter
• Adaptable to a fast-paced environment with rapidly changing priorities and who can work calmly under pressure 
• An individual who takes ownership of end to end processes

Putting People First
One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel. 
In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.
Ready to take the next step in your career? Amplify your purpose with Amplifon!
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.