The Role
Lead HR for Assist America integration into IMG, document and harmonize HR policies/processes, ensure US employment law compliance, advise leaders on workforce planning, manage employee relations, full-cycle recruiting, administer compensation/benefits and HR operations, and support regional/global HR projects.
Summary Generated by Built In
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.
Job Summary
The HR Manager will be the dedicated HR leader for IMG’s wholly owned subsidiary, Assist America. The HR Manager will facilitate all aspects of HR for the US-based Assist America employees and will support the ongoing integration of Assist America into IMG. The integration work will include 1) documenting all existing Assist America HR policies, processes & procedures 2) developing and implementing a plan to harmonize Assist America and IMG policies, processes & procedures.
This role is a key strategic and operational partner to both Assist American and IMG, responsible for ensuring HR programs, policies, and practices are compliant, effective, and aligned with company goals and regional requirements. The role requires strong knowledge of US employment law, experience working in a matrixed or parent-subsidiary environment, and the ability to operate effectively in a culturally diverse, fast-paced environment.
The HR Manager will report directly to IMG’s Chief Human Resources Officer.
Perks
Key Responsibilities
HR Policies & Processes
Qualifications
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.
Job Summary
The HR Manager will be the dedicated HR leader for IMG’s wholly owned subsidiary, Assist America. The HR Manager will facilitate all aspects of HR for the US-based Assist America employees and will support the ongoing integration of Assist America into IMG. The integration work will include 1) documenting all existing Assist America HR policies, processes & procedures 2) developing and implementing a plan to harmonize Assist America and IMG policies, processes & procedures.
This role is a key strategic and operational partner to both Assist American and IMG, responsible for ensuring HR programs, policies, and practices are compliant, effective, and aligned with company goals and regional requirements. The role requires strong knowledge of US employment law, experience working in a matrixed or parent-subsidiary environment, and the ability to operate effectively in a culturally diverse, fast-paced environment.
The HR Manager will report directly to IMG’s Chief Human Resources Officer.
Job Details
- Location: Princeton, NJ - In Office
- Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
Perks
- Comprehensive benefits package including Medical / RX / Dental / Vision / Life & Disability Insurance
- 401k Plan with company match
- Generous Paid Time Off and Company Paid Holidays
- Tuition reimbursement plan
Key Responsibilities
HR Policies & Processes
- Fully document all existing HR policies, processes and procedures at Assist America
- Partner with IMG HR to develop and implement a plan to harmonize Assist America and IMG policies, processes & procedures – starting with migrating US Assist America employees to IMG’s HRIS, payroll and benefits
- Ensure compliance with federal and state employment laws
- Support compliance efforts across the US by partnering with other IMG HR leaders and external employment specialists
- Maintain and update HR policies, procedures, and employee handbooks to reflect legal and organizational changes
- Serve as a trusted HR advisor to business leaders and managers
- Provide guidance on workforce planning, organizational design, performance management, and employee engagement
- Support leaders with people-related decision-making that is aligned to business strategy and regional HR priorities
- Manage employee relations matters, including grievances, disciplinary actions, and performance improvement processes, ensuring fair and consistent outcomes
- Coach managers on performance management, feedback, and employee development
- Promote a positive, inclusive, and respectful workplace culture
- Conduct full cycle recruiting for the US Assist America team, partnering with hiring managers and IMG Talent Acquisition as needed
- Manage full employee lifecycle; including onboarding and offboarding processes to ensure a seamless employee experience
- Support annual compensation review processes, including salary benchmarking and bonus programs
- Answer employee questions about benefits, which are administered by the Assist America Finance Team
- Administer IMG benefits for Assist America employees once harmonization is complete
- Provide guidance on remuneration frameworks and compliance with local regulations
- Manage HR data, reporting, and metrics, ensuring data accuracy and confidentiality
- Work closely with global and regional HR teams to implement HR programs and initiatives
- Support HR projects related to growth, restructuring, acquisitions, or system implementations
- Partner with managers to identify development needs and promote continuous learning
- Contribute to engagement surveys, action planning, and regional people initiatives
Qualifications
- Bachelor’s degree in human resources, Business Administration, or a related field
- 7–10 years of progressive HR experience
- Strong knowledge of New Jersey and US federal employment legislation and HR best practices
- Experience working in a matrixed or parent-subsidiary environment
- Experience in global organizations is an advantage
- Strong business partnering and stakeholder management skills
- Excellent communication and influencing abilities
- Ability to navigate cultural differences and work effectively across regions
- High level of discretion, integrity, and professionalism
- Strong problem-solving skills and the ability to manage competing priorities
- Experience with HRIS systems and HR analytics
Skills Required
- Bachelor's degree in human resources, Business Administration, or related field
- 7-10 years of progressive HR experience
- Strong knowledge of New Jersey and US federal employment legislation and HR best practices
- Experience working in a matrixed or parent-subsidiary environment
- Experience in global organizations
- Experience with HRIS systems and HR analytics
- Strong business partnering and stakeholder management skills
- Excellent communication and influencing abilities
- Ability to navigate cultural differences and work effectively across regions
- High level of discretion, integrity, and professionalism
- Must be legally authorized to be employed in the United States; employer will not provide visa sponsorship
- Position is based in Princeton, NJ and is in-office
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The Company
What We Do
International Medical Group® (IMG®), an award-winning provider of global insurance benefits and assistance services for more than 25 years, enables its members to worry less and experience more by delivering the protection they need, backed by the support they deserve. IMG offers a full line of international medical insurance products, as well as trip cancellation programs, stop loss insurance, medical management services and 24/7 emergency medical and travel assistance — all designed to provide members Global Peace of Mind® while they’re away from home.
