Human Resources Manager, Bilingual English & Spanish

Job Title:        Human Resources Manager, Bilingual English and Spanish

Reports To:    Director of Human Resources

Status:            Full-Time, Year-Round, Salaried

Location:        Gurney’s Montauk Resort and Seawater Spa, Montauk, NY

Salary:            $65,000 - $75,000

Benefits:         Medical/Dental/Vision/401k/Life/Pet

About Us:
Gurney’s Inn Resort & Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
The Human Resources Manager is responsible for supporting Gurney’s Resort's workforce through efficient administration of employee onboarding, HRIS and database management, benefits administration, employee records management, and general HR operations. This position serves as a key resource for employees and management, ensuring compliance with employment laws, company policies, and hospitality industry best practices.

The ideal candidate is fully bilingual in English and Spanish, highly organized, service-oriented, and capable of managing multiple priorities in a fast-paced resort environment while maintaining confidentiality and professionalism.

Key Responsibilities

Onboarding

• Coordinate and facilitate the onboarding process for all new hires.
• Prepare and process employment paperwork, offer letters, and new hire documentation.
• Conduct new employee orientation and ensure completion of required training and compliance documents.
• Verify employment eligibility documentation and maintain I-9 compliance.
• Partner with department managers to ensure smooth integration of new team members.
• Assist with recruitment activities, job postings, applicant tracking, and interview scheduling as needed.

HRIS & Employee Data Management

• Maintain and administer the Human Resource Information System (HRIS).
• Ensure employee records, job changes, compensation updates, and employment status changes are accurately entered and maintained.
• Generate HR reports and workforce data as requested by management.
• Audit HRIS records regularly to ensure data integrity and compliance.

Benefits Administration

• Administer employee benefit programs including Short-Term Disability and Long-Term Disability
• Coordinate annual open enrollment activities.
• Serve as the primary contact for employee benefit inquiries and education.
• Process benefit enrollments, changes, and terminations.
• Manage COBRA administration and employee notifications.
• Coordinate unemployment claims and responses with state agencies and third-party administrators.
• Liaise with benefit providers and brokers to resolve employee issues.

Employee Records & Document Management

• Maintain complete and accurate employee personnel files and confidential HR records.
• Ensure compliance with federal, state, and local document retention requirements.
• Organize and manage digital and physical employee records.
• Prepare employment verification requests and other employment-related documentation.

HR Compliance & Employee Relations

• Ensure compliance with applicable labor laws, wage and hour regulations, and company policies.
• Assist management with employee relations matters, investigations, and documentation.
• Support performance management processes and disciplinary procedures.
• Maintain confidentiality regarding employee and company information.

General Office & Administrative Support

• Provide administrative support to resort leadership as needed.
• Maintain HR office supplies, forms, and documentation systems.
• Coordinate employee communication programs and recognition initiatives.
• Assist with special projects, audits, and reporting requirements.
• Support overall office administration functions and operational needs of the resort.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, or related field preferred; equivalent experience considered.
• Minimum of 3 years of Human Resources experience.
• Experience administering employee benefits, including STD, LTD, COBRA, and unemployment claims.
• Experience maintaining HRIS systems and employee databases.
• Fully bilingual in English and Spanish (written and verbal).
• Strong knowledge of federal and state employment laws and HR best practices.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Exceptional organizational, communication, and interpersonal skills.
• Ability to handle confidential information with discretion and professionalism.

Preferred

• Hospitality, resort, or hotel industry experience.
• HR certification (SHRM-CP, SHRM-SCP, PHR, or equivalent).
• Experience with payroll and timekeeping systems.
• Experience conducting employee orientations and training programs.

Key Competencies

• Employee Service Orientation
• Attention to Detail
• Confidentiality and Integrity
• Organization and Time Management
• Communication and Interpersonal Skills
• Problem Solving and Decision Making
• Cultural Awareness and Inclusion
• Compliance and Risk Management

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 35 pounds.
• Ability to travel throughout property as needed.

Work Environment

This position operates in a professional office setting within a resort hotel environment and regularly interacts with employees, managers, guests, and external service providers. Flexibility to work occasional evenings, weekends, or holidays may be required to support business needs.