Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The Lead - Human Resources has overall HR account management responsibilities with emphasis on employee relations and engagement in assisting in the attainment of Everise’s business objective concurrent with sound human resources practices. The scope of the position includes fielding HR questions from managers and associates. This position is expected to become a business partner with each manager and counseling people managers on human resources issues.
Job Requirements:
- Be a regular presence on the production floor and actively interacts with the employees to make sure they are engaged in productive work. Daily connects with the employees, building trust and honest communication
- Conducts employee focus group discussions on a daily basis. Penetrates and seeks general feedback from the employees and provides a summary report of the discussions with closures
- To provide approachable and professional support to the employees. The EE Partner should be well-versed with Company policies and procedures to address employee concerns without delay
- To act as a Buddy Support to newly hired employees. Engages with them on a regular basis during their training and nesting periods thereby promoting positive employee experience
- Involve in the conceptualization, planning, and execution of activities to improve employee engagement and satisfaction
- Events logistics and vendor coordination, source potential partners for Everise privileges program (revive)
- Perform administrative functions to the team – distribution of birthday cards, certificates, etc.
- Responsible for conducting regular cascade sessions on Company Policies and Processes
- Accountable for reporting Employee relation cases to the ER team and works closely with them on the employee cases/all investigations
Knowledge:
- Bachelor’s degree or equivalent
- Experience: 3-5 years’ experience in the field of Human Resources
- Proficiency in employee relations, employee engagement, and labor relations
Attitude and Attributes:
- Cross-team coordination skills
- Excellent interpersonal & communication skills
- Problem-solving and decision making
- Ability to multitask
- Energetic and Enthusiastic
- Integrity and drive
- Prompt and fast paced
- Ability to work under high pressure
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
