The Role
Administer employee benefits, leave of absence programs, accommodations, and workers’ compensation across a multi-state healthcare organization. Manage cases, documentation, compliance, employee communications, carrier and vendor coordination, audits, reporting, and return-to-work processes. Partner with Payroll, HRIS, Legal, Risk, managers, and employees to resolve issues and improve workflows while maintaining confidentiality and regulatory compliance.
Summary Generated by Built In
We are seeking a detail-oriented and experienced Human Resources Generalist to join our Human Resources team at Astrana Health. In this role, you will play a key part in administering employee benefits, workers’ compensation, and leave of absence programs across our growing, multi-state healthcare organization. You will serve as a trusted resource for employees and managers, ensuring timely, accurate, and compliant HR support while collaborating with internal teams and external partners. The ideal candidate brings hands-on experience in all three areas, strong organizational and problem-solving skills, and the ability to independently manage day-to-day responsibilities in a fast-paced environment.
Our Values:
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
Benefits Administration
- Support day-to-day health and welfare benefits administration, including enrollment, qualifying life events, eligibility changes, employee inquiries, and coordination with carriers and benefits partners.
- Review benefit records and transactions for accuracy; research and resolve eligibility, deduction, enrollment, and claims-related issues in partnership with Payroll, HRIS, carriers, and vendors.
- Assist with annual open enrollment, employee communications, audits, reporting, and benefits-related process improvements.
Leave of Absence and Accommodation Administration
- Coordinate employee leave requests and ongoing case administration under applicable federal and state leave laws, including FMLA, CFRA, pregnancy-related leave, and other statutory or company-provided leaves.
- Track leave eligibility, required notices, certification requests, deadlines, extensions, benefits continuation, and return-to-work documentation; maintain accurate and confidential case records.
- Support the ADA and applicable state-law interactive process by coordinating documentation, tracking requests and follow-up, and escalating accommodation determinations to appropriate HR and Legal partners.
- Communicate clearly with employees, managers, Payroll, and HR Business Partners regarding leave status, procedural requirements, and return-to-work coordination.
Workers’ Compensation Administration
- Coordinate intake and administrative processing of reported workplace injuries and illnesses, including timely delivery of required forms and referral to the workers’ compensation administrator or carrier.
- Maintain claim records, monitor case status and required follow-up, and coordinate with employees, managers, the claims administrator, and Risk or Legal as appropriate.
- Assist with medical work status documentation, modified-duty and return-to-work coordination, and alignment between workers’ compensation, leave, and accommodation processes while maintaining their distinct requirements.
- Support required reporting, audits, data accuracy, and continuous improvement of benefits, leave, and workers’ compensation workflows.
- Perform other related HR duties and projects as assigned.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred; an equivalent combination of education and relevant professional experience will be considered.
- PHR, SHRM-CP, or relevant benefits or leave administration certification preferred.
- Five or more years of progressively responsible human resources experience preferred, including hands-on experience in at least two of the following areas: benefits administration, leave of absence administration, and workers’ compensation. Ability and willingness to cross-train across all three functions required.
- Experience applying FMLA/CFRA and other leave requirements, coordinating workers’ compensation claims, and resolving employee benefits issues; California and multi-state experience preferred.
- Healthcare experience, including hospital, clinic, IPA, or MSO operations, preferred.
- Experience working with HRIS platforms, benefits carriers, claims administrators, and leave administration vendors; ADP Workforce Now experience preferred.
- Working knowledge of employee benefits administration, workers’ compensation coordination, leave laws, and the ADA interactive process.
- Strong organizational and case-management skills, with attention to deadlines, documentation, confidentiality, and regulatory requirements.
- Ability to manage assigned cases and administrative priorities independently, exercise sound judgment, and escalate complex or sensitive matters appropriately.
- Clear, empathetic, and professional written and verbal communication with employees, managers, vendors, and cross-functional partners.
- Proficiency with HRIS/HCM platforms, HR reporting, and Microsoft Office applications, including Excel, Word, and PowerPoint. Familiarity with AI-powered productivity tools, such as ChatGPT (OpenAI), Claude (Anthropic), or comparable platforms, to support research, reporting, documentation, and process improvement while maintaining appropriate data privacy and confidentiality standards.
Environmental Job Requirements and Working Conditions
- This role follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1668 S. Garfield Ave. 2nd Floor, Alhambra, CA 91801.
- The total compensation target pay range for this role is: $60,000 - $80,000. The salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
About
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Skills Required
- Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field, or equivalent education and relevant professional experience
- Five or more years of progressively responsible human resources experience
- Hands-on experience in at least two of benefits administration, leave of absence administration, and workers’ compensation; willingness to cross-train across all three functions
- Experience applying FMLA, CFRA, and other leave requirements
- Experience coordinating workers’ compensation claims
- Experience resolving employee benefits issues
- Experience with California and multi-state HR administration
- Healthcare experience, including hospital, clinic, IPA, or MSO operations
- Experience working with HRIS platforms, benefits carriers, claims administrators, and leave administration vendors
- ADP Workforce Now experience
- Working knowledge of employee benefits administration, workers’ compensation coordination, leave laws, and the ADA interactive process
- Strong organizational and case-management skills, including attention to deadlines, documentation, confidentiality, and regulatory requirements
- Ability to manage cases and administrative priorities independently, exercise sound judgment, and escalate complex or sensitive matters appropriately
- Clear, empathetic, and professional written and verbal communication skills
- Proficiency with HRIS/HCM platforms, HR reporting, and Microsoft Office applications, including Excel, Word, and PowerPoint
- Familiarity with AI-powered productivity tools such as ChatGPT, Claude, or comparable platforms, while maintaining data privacy and confidentiality
- PHR, SHRM-CP, or relevant benefits or leave administration certification
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The Company
What We Do
Astrana Health is a physician-centric, technology-powered healthcare company that operates an integrated delivery platform. It enables providers to participate in value-based care arrangements, helping them deliver accessible, high-quality, and cost-effective care to patients. The company provides care coordination services to patients, primary care physicians, specialists, and health plans, leveraging proprietary technology to streamline operations and improve patient outcomes across local communities.
