Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
RESPONSIBILITIES
- Talent Acquisition:
- Manage the end-to-end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and facilitating the onboarding process.
- Collaborate with hiring managers to understand needs and contribute to the development of effective hiring strategies.
- Employee Relations:
- Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices.
- Address and resolve employee relations issues, conducting investigations when necessary, and ensuring a positive and inclusive work environment.
- HR Policies and Compliance:
- Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
- Keep abreast of changes in employment laws and regulations and update policies accordingly.
- Performance Management:
- Support performance management processes, including goal-setting, performance reviews, and professional development plans.
- Provide guidance to managers on effective performance management and employee development.
- Payroll & Benefits Administration:
- Assist in the payroll process, including the upkeep for information within our UKG platform.
- Administer employee benefits programs, including health insurance, retirement plans, and other perks.
- Maintain a positive, upbeat, pro-active attitude and deliberately inspire the same in co-workers.
- Working on special projects, and other duties, as assigned.
MUST-HAVE SKILLS
- 8+ years of Human Resources experience
- Bachelor’s Degree in Human Resources, or a related field, or equivalent experience required
- Experience with recruitment, including active sourcing.
- Experience with employee relations, investigation techniques, and performance management
- Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
- Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
- Must be able to navigate confidential matters with tact and diplomacy.
- Strong verbal, written, and interpersonal skills.
- Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint.
- Ability to work a flexible schedule based on business needs.
- Ability to travel periodically as required for staffing and operations in multiple venues.
- A reliable car, current driver's license and safe driving record are required.
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
- Multi-state knowledge and experience
- Experience with the UKG HRIS
- Familiarity with applicant tracking systems
- Familiarity with Human Resources law and compliance
- Familiarity with the hospitality industry.
- Knowledge of a second language, particularly Portuguese or Spanish, a plus
- Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
- Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
- Are just a little bit obsessive about getting the details right the first time
- Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Skills Required
- 8+ years of Human Resources experience
- Bachelor's degree in Human Resources or a related field, or equivalent experience
- Recruitment experience, including active sourcing
- Experience with employee relations, investigation techniques, and performance management
- Outstanding organizational, interpersonal, and administrative skills
- Excellent attention to detail
- Ability to promote positive, fair, and ethical relations with team members
- Ability to handle confidential matters with tact and diplomacy
- Strong verbal, written, and interpersonal communication skills
- Strong computer skills and proficiency in Google Suite and/or Microsoft Office, including Word, Excel, and PowerPoint
- Ability to work a flexible schedule based on business needs
- Ability to travel periodically for staffing and operations across multiple venues
- Reliable car, current driver's license, and safe driving record
- Multi-state HR knowledge and experience
- Experience with the UKG HRIS
- Familiarity with applicant tracking systems
- Familiarity with Human Resources law and compliance
- Familiarity with the hospitality industry
- Portuguese or Spanish language knowledge
What We Do
Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen + Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen + Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion. Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.
