Human Resources Generalist

About the Role

We are seeking an adaptable, proactive HR Generalist to support our growing team across the LATAM region. Operating in a fast-paced, hybrid environment, this role serves as the primary point of contact for all HR-related matters, ensuring a seamless experience across the entire employee lifecycle.

As a key member of our regional HR Ops Team, you will balance core operational duties—such as onboarding, offboarding, compliance, and payroll coordination—with strategic manager coaching and employee relations. If you thrive in a dynamic, global business and enjoy building efficient processes, this role is a great fit. This is a hybrid position located in our Bogota, Colombia office.

Key Responsibilities:

• Employee Lifecycle Management: Own the end-to-end onboarding and offboarding processes, ensuring compliance with local right-to-work checks, contract generation, IT coordination etc.
• Employee Relations & Coaching: Serve as the trusted first point of contact for HR queries. Partner directly with our Manager, HR Operations and  line managers to provide guidance on performance management, grievance handling, absences, and conflict resolution.
• HR Operations & Data Integrity: Maintain accurate, up-to-date employee records within our HRIS (ADP Workforce Now), ensuring high data quality for reporting and operational tracking.
• Payroll & Compliance Support: Coordinate general payroll queries and contract updates, ensuring all HR practices align with specific LATAM country employment laws and regulations.
• Global Collaboration: Work closely with stakeholders and Talent team members across multiple geographical locations to align regional practices with global initiatives.

• LATAM HR & Employment Law: Solid experience in HR administration and a working knowledge of employment regulations across key LATAM countries.

• Employee Relations Experience: Proven track record of partnering with managers to resolve employee relations issues (e.g., disciplinary actions, performance improvement plans, absence management).

• Cross-Border/Multi-Location Experience: Prior experience working within a global organization across multiple time zones is highly advantageous.

• Tech & Analytical Skills: High proficiency in MS Excel, Word, and HRIS platforms (experience with ADP Workforce Now is preferred). Strong analytical skills for reporting and metrics.

• Communication & Relationship Building: Excellent written and spoken English. Strong interpersonal skills with the ability to build trusted relationships in a hybrid team setting.

• Organization & Discretion: Exceptional organizational skills to manage multiple priorities simultaneously, combined with the utmost discretion when handling sensitive, confidential data.

• Adaptable & Flexible: Able to shift priorities and stay cool and calm under pressure.

• AI & Automation Curiousity/WIllingness: Ability to identify, build and roll out process efficiencies that could benefit from automation, while still maintaining human oversight and the employee experience