Human Resources Generalist I

The Human Resources Generalist serves as the primary point of contact for employees and managers regarding Human Resources (HR) questions, policies, and processes. This role is responsible for addressing general HR inquiries, providing accurate guidance, and routing more complex or specialized issues to the appropriate HR team member. In addition, this position supports a variety of HR functions, administrative duties for onboarding, internal onboarding for role transitions, offboarding, organizational chart management, and administers organization’s charitable giving program. The HR Generalist ensures exceptional employee experience, maintains confidentiality, and supports consistent and compliant HR operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Serves as the first point of contact for all HR-related questions from employees and managers, providing accurate and timely responses to general inquiries related to HR policies, benefits, timekeeping, procedures, and programs.
2. Triages and routes complex or specialized questions (e.g., benefits escalations, employee relations matters, compensation issues) to the appropriate HR team member.
3. Maintains strong customer service and communication across all levels of the organization.
4. Tracks recurring questions to identify trends and recommend processes or communication improvements.
5. Manages and publishes updates to the organizational chart regularly.
6. Oversees quality control for transitioning employee records and HR data to ensure accuracy and completeness
7. Assists with compliance with employment laws, company policies, and documentation requirements.
8. Serves as backup for payroll administration to ensure timely and accurate payroll processing. Reviews reports for accuracy and resolve discrepancies prior to payroll submission.
9. Assists with onboarding, offboarding, and employee data changes as needed.
10. Participates in HR process improvements and cross-functional HR projects.
11. Supports HR communications, training materials, and employee resources.
12. Provides backup for other HR initiatives as needed.
13. Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• Associate’s degree in Human Resources, Business Administration, or related field, preferred.
• 2–4 years’ HR operations, HR generalist, or HR coordinator-level experience, required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of basic HR knowledge, HR documentation practices, and basic employment law.
• Excellent communication, interpersonal, and customer service skills.
• Ability to triage inquiries, manage competing priorities, and maintain confidentiality.
• Proficiency with HRIS systems and Microsoft Office Suite.
• High attention to detail, data accuracy, and follow-through.