The Role
Serve as a hands-on HR partner managing employee relations, investigations, leaves and accommodations, workers' compensation, and compliance. Advise leaders on performance and corrective action, design and deliver manager training, track case documentation, and partner with Legal, Benefits, Payroll, and operations to ensure consistent, legally compliant employment practices.
Summary Generated by Built In
Join Our Team as a Human Resources Business Partner – Tampa, FL (Hybrid)
At American Veterinary Group (AVG), we are committed to Nurturing Relationships, Acting with Integrity, Communicating Transparently, and Pursuing Excellence. The Human Resources Business Partner (HRBP) is a hands-on HR partner responsible for supporting employee relations, workplace investigations, leaves and accommodations, workers' compensation coordination, and employment compliance across assigned regions and operational teams.
At American Veterinary Group (AVG), we are committed to Nurturing Relationships, Acting with Integrity, Communicating Transparently, and Pursuing Excellence. The Human Resources Business Partner (HRBP) is a hands-on HR partner responsible for supporting employee relations, workplace investigations, leaves and accommodations, workers' compensation coordination, and employment compliance across assigned regions and operational teams.
This role manages standard-to-moderately complex employee relations matters from intake through resolution, including employee concerns, routine investigations, corrective action guidance, leave and accommodation coordination, return-to-work support, workers' compensation coordination, and case documentation.
The HRBP partners with Operations, HR leadership, Benefits, Payroll, Legal, and external partners to support fair, consistent, and compliant employment practices. The role balances employee support with business needs while escalating complex, high-risk, or legally sensitive matters to HR leadership, or Legal as appropriate.
Essential Duties and Responsibilities:
Employee Relations & Workplace Investigations
- Conduct and support prompt, thorough, and legally compliant investigations into concerns related to harassment, discrimination, retaliation, policy violations, and other employee relations matters.
- Interview relevant parties, review documentation, assess organizational risk, and prepare detailed investigation reports with objective findings and recommendations.
- Partner with operational leaders to provide guidance on performance management, corrective action, conflict resolution, and policy interpretation.
- Collaborate with the Human Resources leadership and Legal teams on complex, high-risk, or sensitive employee relations matters.
- Track and manage case data using HR systems and documentation tools to ensure accurate records, compliance, and timely resolution.
Leaves, Workplace Accommodations & Workers’ Compensation
- Administer and coordinate employee leave programs, including FMLA, ADA, personal leaves, and other protected leave programs.
- Facilitate the interactive process for workplace accommodations and partner with leaders to identify and implement reasonable accommodations.
- Review medical documentation and coordinate communication with employees, managers, healthcare providers, and third-party administrators as appropriate.
- Serve as the primary HR liaison for workers’ compensation matters and coordinate with carriers, adjusters, and operational leaders regarding claims management and return-to-work planning.
- Support employees through return-to-work transitions, fitness-for-duty processes, and transitional duty assignments.
- Ensure compliance with all applicable federal, state, and local leave, accommodation, and workers’ compensation laws and regulations.
Training & Development
- Design, develop, and deliver training to field leaders and managers on topics such as conflict resolution, performance management, progressive discipline, and respectful workplace practices.
- Partner with the Learning & Development team to support the integration of HR training within larger leadership development initiatives.
- Identify trends from cases and feedback loops to proactively address knowledge gaps and support cultural improvement efforts.
- Serve as an HR advisor and coach to operational leaders in managing performance, feedback, and accountability.
Compliance & Legal Support
- Monitor federal, state, and local labor law developments and provide guidance to field leaders to ensure compliance across jurisdictions.
- Assist in policy review, audits, and documentation related to ADA, FMLA, EEOC, workers’ compensation, wage-and-hour laws, and other employment regulations.
- Support responses to legal claims, unemployment matters, and external agency requests by compiling relevant case data and documentation.
- Identify trends and opportunities for process improvement to enhance policy adherence, reduce organizational risk, and promote workplace fairness and consistency.
- Participate in the development and implementation of HR compliance initiatives, tools, and standard operating procedures.
Skills, Knowledge & Expertise
Preferred Qualifications:
- Knowledge of federal and state employment laws and regulations, including Title VII, FLSA, FMLA, ADA, EEOC, and workers' compensation requirements.
- Multi-state employment law experience strongly preferred.
- Experience supporting healthcare, veterinary, retail, or multi-site operations environments preferred.
- HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.
- Experience conducting workplace investigations and managing complex employee relations matters.
- Experience administering leaves of absence, workplace accommodations, and/or workers' compensation coordination.
- Strong interpersonal, conflict resolution, written, and verbal communication skills.
- Ability to maintain confidentiality, manage sensitive situations with professionalism, and exercise sound judgment in high-risk or complex matters.
- Strong organizational and case management skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Required Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 5+ years of progressive Human Resources experience with a focus on employee relations, investigations, compliance, leaves/accommodations, or workers' compensation.
Work Environment & Physical Demands:
- This is a hybrid role which requires working a minimum of 3 full shift days at the National Support Center in Tampa, FL weekly.
- Occasional travel (could be up to 20%) to AVG hospitals for investigations, leadership training, and field engagement.
- Must be able to work a flexible schedule across multiple time zones and maintain confidentiality in a secure home workspace.
- The role requires regular use of a computer, phone, and video conferencing tools.
- Ability to lift up to 25 lbs.
- The employee is frequently required to sit for extended periods, use hands to type, talk, and hear.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
The responsibilities outlined in this job description are representative of the essential functions of the position but are not intended to be all-inclusive. Management reserves the right to assign, modify, or remove duties and responsibilities as business needs evolve. Employees may be required to perform other duties as assigned.
Equal Opportunity Employer Statement:
American Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We comply with all applicable federal, state, and local laws regarding nondiscrimination and are committed to providing reasonable accommodations to individuals with disabilities.
Job Benefits
Here’s what you can expect at AVG:
- Competitive salary
- Flexible work schedules to support work-life balance
- Comprehensive group insurance including medical, dental, and vision
- Paid Family Leave and Paid Parental Leave (including maternity & paternity)
- Paid Time Off
- One Life Balance Day for added flexibility
- Pet Discounts to keep your furry family members covered
- Retirement Savings Plan with employer match to help build your future
- Employee Assistance Program (EAP) for mental health and wellbeing support
- Career development resources may include:
- Learning and development programs
- Tuition reimbursement
- A vibrant, inclusive culture
At AVG, you’re more than an employee, you are part of a community that values your whole self. We’re here to help you grow, thrive, and feel supported every step of the way.
If you’re passionate about payroll, thrive in a collaborative environment, and are ready to make a difference - we’d love to hear from you.
About
Relationships are at the heart of everything we do. At AVG, this phrase is our North Star for empowering our 200+ hospitals across America, including General Practices and the first-of-its-kind industry disruptor, UrgentVet. Our relationship-based approach guides our victories, sweetens our celebrations, fuels our Core Values, and shapes our interactions with intention and compassion.We believe this sets us apart from everyone across virtually every industry — not our fast growth and countless wins, but our culture and the values that inspire it. Here, our people don’t just work; they thrive, grow, and lead with a passion that's anything but ordinary. And they aren’t just our colleagues; they are our mentors, cheerleaders, and friends. The best part? There’s room for you at AVG, too.
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or related field
- 5+ years progressive Human Resources experience focused on employee relations, investigations, compliance, leaves/accommodations, or workers' compensation
- Work hybrid with a minimum of 3 full shift days weekly at the National Support Center in Tampa, FL
- Occasional travel up to 20% for investigations, training, and field engagement
- Ability to work a flexible schedule across multiple time zones and maintain confidentiality in a secure home workspace
- Ability to lift up to 25 lbs and perform regular computer/phone/video tasks
- Knowledge of federal and state employment laws (Title VII, FLSA, FMLA, ADA, EEOC) and workers' compensation requirements
- Multi-state employment law experience
- Experience supporting healthcare, veterinary, retail, or multi-site operations
- HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP)
- Experience conducting workplace investigations and managing complex employee relations matters
- Experience administering leaves of absence, workplace accommodations, and workers' compensation coordination
- Strong interpersonal, conflict resolution, written, and verbal communication skills
- Strong organizational and case management skills; ability to manage multiple priorities and deadlines
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The Company
What We Do
American Veterinary Group provides a viable exit strategy by helping veterinarians realize their goal of selling their animal hospitals. Our goal is to be a flexible partner for veterinary business owners at all stages, from younger veterinarians wanting to invest in a practice, to more experienced veterinarians preparing for retirement. Also, unlike other operators, we believe that there are opportunities in partnering with hospitals of varying sizes and models and we’re confident that our team can help bring your practice to the next level. With our continually expanding family of hospitals, we’re always seeking like-minded individuals to join our team as Lead Veterinarians, Practice Managers, Associate Veterinarians, Technicians, Receptionists, and Kennel Team. If you would like additional information about partnering with the American Veterinary Group team, seeking a career in our hospitals, or simply learning more about us and the process of valuing your practice, there are several ways to contact us. (877) 292-0524 [email protected]
