Join us as a Human Resources Business Partner for Operations
- Partner with the HR leadership team to shape and deliver a fit-for-purpose HR service catalogue aligned to business priorities
- You’ll provide leaders with expert advice, insight and decision support, helping build our people strategy and drive effective workforce planning
- Take on an influential role as you join a team with high standards and a passion for delivering excellent outcomes for our business, colleagues and customers
- We're offering this role at director level
In this role, you’ll act as the HR subject matter expert for Operations, defining and delivering people plans that support the agreed HR service catalogue and enable the wider business strategy. You’ll work closely with India-based operations managers and global process owners to align local capacity plans with global delivery requirements. You’ll also play a key role in strengthening our employer value proposition for operations talent in India, enhancing branding and candidate experience to remain competitive in the GCC market.
You’ll also be:
- Supporting the adoption of an operations excellence culture, embedding a service-quality and efficiency mindset through targeted talent and engagement initiatives
- Shaping the workforce strategy, contributing to build vs. buy and right-shoring decisions while identifying internal upskilling needs and capacity requirements across offshore populations
- Driving reskilling and upskilling initiatives to prepare operations colleagues for increasing automation and digitisation of processes
- Coaching team leaders and first-line managers to strengthen people-centric and performance-led management practices
- Supporting change and transformation activity, including process migrations, restructures and digital initiatives for effective adoption and accountability at team level
- Leveraging HR data to provide actionable insights on hiring, attrition, learning and engagement
We’re looking for someone with strong experience in relationship management within a complex, regulated and commercial environment, alongside a deep understanding of HR theories, models and practices. You’ll bring a data‑driven mindset, using HR analytics and dashboards to translate people data into clear insights that support informed, practical decision‑making.
You’ll also demonstrate:
- Strong business acumen, with a sound understanding of financial services operations and the GCC/offshore delivery model
- Effective stakeholder management, with experience working with India-based managers and global process owners, balancing pace, rigour and delivery expectations
- The ability to navigate complexity, operating confidently within matrixed environments and coordinating across local and global teams
- Experience supporting workforce planning, translating global workforce strategies into local execution, including capacity and talent mix decisions for operations teams
Hours
45Job Posting Closing Date:
09/07/2026Skills Required
- Strong experience in relationship management within complex, regulated and commercial environments
- Deep understanding of HR theories, models and practices
- Data-driven mindset with experience using HR analytics and dashboards to produce actionable insights
- Strong business acumen and knowledge of financial services operations
- Experience with GCC/offshore delivery models and working with India-based managers
- Stakeholder management experience across matrixed, global teams and process owners
- Experience in workforce planning, capacity planning, and build vs. buy/right-shoring decisions
- Experience driving reskilling/upskilling and preparing teams for automation and digitisation
- Experience coaching team leaders and first-line managers on people-centric, performance-led practices
- Experience supporting change and transformation activities, including restructures and process migrations
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
