Human Resource Services Lead-BPS

Posted Yesterday
Be an Early Applicant
Hiring Remotely in India
Remote
Entry level
Information Technology • Consulting
The Role
Leads day-to-day HR service operations across HRSD, Talent, Talent Acquisition, and Total Rewards. Monitors service dashboards, SLAs, KPIs, and operational health; manages escalations; oversees workforce planning and capacity; drives process improvement and automation; and collaborates with stakeholders to align HR service delivery with business objectives.
Summary Generated by Built In
Manage day-to-day HR operations across service delivery towers, ensuring smooth functioning and efficient service delivery. • Participate in governance and daily operational reviews, providing valuable insights and recommendations for process improvements. • Monitor dashboards and service health metrics, such as SLA/KPI performance, to ensure adherence to established standards and identify areas for improvement. • Handle escalations at the second level, resolving complex issues and ensuring timely resolution. • Oversee workforce planning and capacity management, ensuring adequate staffing levels to meet business demands. • Drive continuous improvement and automation initiatives, streamlining processes and enhancing operational efficiency. • Ensure end-to-end service delivery performance across HR processes, including HRSD, Talent, TA, and Total Rewards. • Collaborate with cross-functional teams and stakeholders to align HR operations with business objectives.

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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