About Us
We are a leading provider of innovative, reliable business solutions consulting firm, specialised in delivering high-quality human resources and professional development training services to our clients, helping them achieve their business objectives and maximize their potential.
About You
As an HR officer, you will be an integral part of our team, providing comprehensive HR support and services to our diverse portfolio of clients. You will play a critical role in supporting our Human Resources department in various administrative tasks, functions and contribute to the overall efficiency of the HR department.
Responsibilities
Serve as the primary point of contact for designated clients, provide expert guidance and advice, build strong relationships and understand their unique HR needs and challenges.
Manage and oversee the full spectrum of HR functions for clients receiving outsourced HR services, ensuring all client-specific HR needs are effectively delivered in line with agreed service standards.
Oversee end to end recruitment process by coordinating job postings, talent sourcing and screening resumes, and scheduling interviews.
Facilitate the onboarding process for new employees, including conducting orientation sessions and preparing necessary documentation.
Assist clients in developing HR strategies, policies, and procedures aligned with their business objectives and industry best practices.
Oversee learning and development initiatives, monitor training needs analysis, participation, etc, and improve team capacity development when needed
Serve as a point of contact for employee queries regarding HR policies, benefits, and procedures, employee concerns, disputes or conflicts and escalate issues to higher management when necessary.
Ensure compliance with relevant employment laws and regulations, advising clients on HR compliance requirements and best practices.
Prepare regular HR reports and metrics as well as utilize HR data and analytics to identify trends, insights, and areas for improvement in HR programs and processes.
Design and implement performance management systems and processes to drive employee engagement, development, and accountability.
Requirements
- Bachelor's degree in Human Resources Management, Business Administration, or a related field, Bachelor's degree in Human Resources Management, Business Administration, or a related field, CIPM certification is an added advantage
- Minimum of 2 years of experience in HR roles. Background in HR consulting or advisory services would be an added advantage.
- Demonstrated expertise in providing strategic HR solutions and servicesExcellent client-facing and interpersonal skills, with the ability to build rapport and communicate effectively with clients at all levels.Strong project management and organisational skills, with the ability to manage multiple client engagements simultaneously.
- Ability to handle sensitive and confidential information with discretion.Problem-solving skills and the ability to work effectively in a team environment.
- Attention to detail and accuracy in record-keeping and documentation.
- Proficiency in Microsoft Suite, Google Workspace, and other relevant technology platforms.
- Ability to uphold the highest standards of professionalism, integrity, and confidentiality.
Benefits
Why work with us
Culture of Excellence: Our company fosters a culture of excellence where employees are encouraged to innovate, collaborate, and strive for continuous improvement.
Opportunities for Growth: Joining our team means access to a wealth of opportunities for professional growth and advancement through working with a diverse portfolio of clients spanning various sectors of the economy. This exposure will not only broaden your professional scope but also deepen your expertise in different areas of life.
Strong Purpose and Values: Our company is driven by a strong sense of purpose and a set of values that guide everything we do. We are passionate about making a difference in the world and are committed to conducting business ethically, responsibly, and sustainably.
Strong Community: Our workplace is also our professional family. We look out for our team.
Skills Required
- Bachelor's degree in Human Resources Management, Business Administration, or related field
- CIPM certification
- Minimum of 2 years of experience in HR roles
- Background in HR consulting or advisory services
- Demonstrated expertise in providing strategic HR solutions and services
- Excellent client-facing and interpersonal skills
- Strong project management and organisational skills; ability to manage multiple client engagements
- Ability to handle sensitive and confidential information with discretion
- Problem-solving skills and ability to work effectively in a team environment
- Attention to detail and accuracy in record-keeping and documentation
- Proficiency in Microsoft Suite and Google Workspace
What We Do
Lopterra Services Limited is a professional services firm providing a unique blend of safety, management systems training, consultancy, and HR and staffing services across Africa. Based in South Africa and Nigeria, they specialize in high-quality Human Resources and professional development training to help businesses achieve their objectives and maximize their potential through innovative and reliable business solutions.
